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Actinic crashes on login

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    Actinic crashes on login

    Actinic v8.03 installs OK and runs fine when using under trial but as soon as I enter my user reg code, it comes up with login as Administrator and when I try it crashes completely requiring a complete uninstall and reinstall so I can login as demo again. 'The instruction at <hex address> referenced memory at "0x00000000". The memory could not be "read" is the message several times before returning to windows. Any ideas??

    #2
    Call Actinic support.

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      #3
      Yep - yo have 30 days telephone support cover from the day you purchase Actinic, so I suggest you make use of it.

      If you don't have the number, call the Sales team on 0845 129 4888 and they will be able to put you through.

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        #4
        Problem Solved

        Fixed this problem. It comes from a clash with PC TOOLS Spyware Doctor. If you have the keylogger guard in spyware doctor set to high, actinic will not load. Either set to medium or make actinic an exception in the keylogger guard section of spyware doctor. Hope this maye help anyone else who has a problem.

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