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psp bouce page not working

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    #1

    psp bouce page not working

    on my v8.02 site

    When a customer selectes to pay for the order online through protx the server goes to the psp bounce page and then hangs

    The customers is not able to proceed to protx to pay

    any ideas
    David Mawson
    Phoenix Trading

    http://www.sweetswholesale.co.uk - Wholesale confectionery suppliers
    Tags: None
    #2
    Protx problem I would think.

    Comment

      #3
      actinic does to transfer to the protx page only stays on the psp bounce page

      can this still be a protx issue
      David Mawson
      Phoenix Trading

      http://www.sweetswholesale.co.uk - Wholesale confectionery suppliers

      Comment

        #4
        It might be worth trying to process payments with a different provider.

        If it doesn't work with a different provider then you know its not the PSP
        Leigh Robinson

        Hand forged, hand folded custom swords
        http://www.masterforge.co.uk

        Comment

          #5
          Just placed an order and it all worked fine.

          Comment

            #6
            can this still be a protx issue
            yes - ive seen it before with other psp if the psp server is not responing. It is obviously sorted now as I was transfered to the psp ok.

            Comment

              #7
              sorry should have said

              v8 is on www.sweetswholesale.co.uk

              you will not be able to place a test order as you need to be logged in on our site
              David Mawson
              Phoenix Trading

              http://www.sweetswholesale.co.uk - Wholesale confectionery suppliers

              Comment

                #8
                you will not be able to place a test order as you need to be logged in on our site
                How can we help then if we cannot see the problem

                Comment

                  #9
                  the way my system is set up is that you need to be logged in in order to view prices and make payment

                  I have created a product called "apply for a trade account" you can use this product to test the protx payment if you wish, without needing to log in

                  I have tested using protx for account and non account users but it just hangs on the payment bounce page

                  when i put protx into test mode

                  i get to the psp bounce page and i get the option to click next to go to protx server, this works fine all information is passed over and payment goes through

                  Should I have a next button when protx is NOT in test mode ??

                  if i should then theres my problem - no next button !!!
                  David Mawson
                  Phoenix Trading

                  http://www.sweetswholesale.co.uk - Wholesale confectionery suppliers

                  Comment

                    #10
                    Hi David

                    Please try adding the following code into the outer/overall layout you are using for the PSP bounce page. It needs to go into the <head> section of the layout.

                    Code:
                    	<actinic:block if="%28%3cactinic%3avariable%20name%3d%22PageType%22%20%2f%3e%20%3d%3d%20%27PSP%20Bounce%20Page%27%29%20AND%20%28%3cactinic%3avariable%20name%3d%22IsPSPTestMode%22%20%2f%3e%20%3d%3d%20false%29" >
		<script language="JavaScript" type="text/javascript">
		<!--
		function onLoad()
		{
		document.formOCC.submit();
		}
		// -->
		</script>
	</actinic:block>

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