1and1 smtp problem

[RJW]

Hey all

Ok I thought I was almost ready to go live with our new site but no... I have checked every posting to do with smtp and 1and1 but none of the suggestions are working.

I am on the professional hosting package with 1and1 (linux) and site uploads and works fine, all PSP working ok.

However, I cannot get the smtp authorisation working. When I run the test in network settings (v8.03) i get the following:

"The computer you specified as your mail server is not a valid mail (SMTP) server. Check the computer name or address and try again. If it fails again, then it is possible, you were locked out by a firewall program, or you don't have network connection to this server."

Test results say:

Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: failed
authorisation: failed
message: SMTP Authentication is not supported by this...server

my settings are:

smtp server: auth.smtp.oneandone.co.uk
Username and Password required checked
Username and passwrod entered.

I have tried using localhost, using "...1and1.co.uk", using both without username and password required, but nothing. The server definately supports smtp and even states the folowing: "To send e-mail using the SMTP-Server, activate SMTP Authentication. Please do not use the Secure Password Authentication (SPA) option. Optionally, port 587 can also be used in addition to the default port RFC 2476."

The funny thing is, I set up an email account on the test server and when I first entered their details, the test worked fine. Then it stopped working! So i set up a second email to check and it worked first time. After that neither work! Oh, i said the PSPs work - they do, but no confirmation emails sent.

This leaves me thinking it is something server side but seeing as i haven't done anything but the basics I am stumped. Am I supposed to enable soemthing else on the server -can't find anything as it says smtp is auto enabled.

Any help, suggestions, light bulb ideas most welcome!

I have attached the network settings file for info.
[In case you visit, this is a test server so still some graphic work to fix!]

Rob

[leehack]

attachment doesn't work, paste the code instead and remove passwords etc.

[RJW]

sorry Lee I had left my password in one part so was in the process fo removing it when you likely tried to open. Details below:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST auth.smtp.oneandone.co.uk
WEBSITEURL http://www.*******.biz
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED true
SMTPUSERNAME **********
SMTPPASSWORD **********
SSLCATALOGURL https://sslrelay.com/*******.biz/acatalog/
SSLCGIBINURL https://sslrelay.com/*******.biz/cgi-bin/
SSLPATHFROMCGITOCATALOG ../acatalog/
SSLCODEBASE ./
SSLFTPHOST ********.biz
SSLFTPUSERNAME **********
SSLFTPPASSWORD **********
SSLPATHTOCGIBIN cgi-bin/
SSLUSEPASSIVEFTP false
CATALOGURL http://www.*******.biz/acatalog/
CGIBINURL http://www.*******.biz/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST *******.biz
FTPUSERNAME *********
FTPPASSWORD *********
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

[Mike Hughes]

The setting used by myself and several others on this forum are:

auth.smtp.oneandone.co.uk

With 'username and password required' unticked and the username and pasword left blank.

This should work for you. I'm not sure what's happening if it doesn't.

Mike

[RJW]

i feel so stupid - i was positive i tried that but alas it works!! Even rebooted to see if the once only thing applied but yep it still works. Not sure what it was doing when it worked once only with the other settings on.

Thanks Mike!

[leehack]

This kind of problem would be ideal in some form of collective. The amount of people who struggle with this setting is substantail.

[fleetwood]

For the record, thats me right now, struggling with this and pulling my hair out.
My standard settings are and always have been, exactly as Mike has said, but it suddenly stopped allowing me to send emails from within Actinic.
Have gone through all the changes, including 1&1's standard advice of use 1and1 not oneandone. With/without passwords, default windows settings, port 25, port 587 blah blah
Anyway, not expecting a cure here, as I am sure I'll resolve it in the end, just venting some annoyance!!!!!!

[Mike Hughes]

1and1 smtp is being a pain today. There's a thread in the V11 forum that's getting longer as we go on.

Mike

[pgtips]

so your having issues today with auth.smtp.oneandone.co.uk as well?

i phoned support and they blamed our isp, said nothing is wrong etc but im convinced it's one and one

[Donna Kempster]

See other SMTP post and the temp fix in there works perfectly.

Donna

[pgtips]

mrvnet.kundenserver.de seems to work

they have deffo done something their end!

cheers

[paulh69]

problems with smtp authentication usually mean software has been upgraded on the host server - SASL is usually missing or disabled by default in latest versions.

it's possible to check authentication methods are available by using telnet to port 25

telnet mail.example.com 25
ehlo mail.example.com
...
...
AUTH PLAIN LOGIN DIGEST-MD5 CRAM-MD5 GSSAPI
...
...
quit

if PLAIN is missing from the available methods it probably won't work.

[ElectricBlinds]

Just to chip in here...

my site has been working for a over 12 months but all email broke last week, i'm not receiving emails from the site or able to send through the application.

Maybe something has changed at 1 and 1?

[Golf Tee Warehouse]

See this thread - http://community.actinic.com/showthread.php?t=52814