Sage Link - Multiple orders from customer, create 1 invoice

[richmart]

Hi,

We are currently in the process of setting up our website using Actinic to take orders from our existing customers. We only deal with trade, therefore we will be processing multiple orders from each of our customers every day.

With the Sage link, we have been able to transfer each individual order over to Sage with no problems but we are concerned about the number of invoices that will be created in Sage each day.

Our current method is:

We receive an order from our customer.
One invoice is created in Sage and the products ordered are added manually to the invoice.
Later in the day we receive another order from our customer, the products from this order are added to the existing invoice.
At the end of the day the invoice is completed and the customer receives one invoice for all of the products ordered.

Is there anyway we can configure Actinic to only create one invoice per customer when the order information is transferred? Can we setup Actinic to recognise when an invoice has already been created for one customer account and then add the products to this invoice from any subsequent orders?

Any help with this would be much appreciated,

Cheers,

Rich

[richmart]

Any ideas if this is possible?

Or would this be something we could configure in Sage after the data has been transferred from Actinic?

Cheers,

Rich

[cdicken]

Hi Richard

Actinic can only ever create a single invoice for each order received - there is no way to group orders together to create a single invoice using Actinic Link.

I think this is going to have to be something you look at doing within Sage.