Test Payment Error

[Mario T]

Hi All

Please need your help on this:

I'm trying to do some test payment but get the following error when I try and make the payment:

An error occurred while attempting to generate a unique order number. Actinic ecommerce is unable to lock the counter file. Permission denied

I'm using the test card number from Actnic which is 67

Has anyone had this problem before? and if so how can I fix it?

[wjcampbe]

Are you doing this on Actinic Trial hosting space or your own webspace? If your own webspace, what message do you get if you click the test button in Web | Network Setup?

[Mario T]

Using our own server

Get the following error when I click the test button:

The Network Test was unable to verify that the mail (SMTP) server you specified is valid (the name lookup failed). The mail server name may be correct. If it is (and your email address is correct), you will receive an email soon after this test has completed. This error can occur if the mail server you specified is incorrect, or if your PC network is not properly configured (for more information, see "DNS" in Windows help). If this problem is due to improper network configuration, you may not be able to place orders from this computer using the built in Actinic encryption method for credit card details.

[wjcampbe]

OK. Is this a windows server or Linux?

Is there a mail server installed and running?

Is the domain name you are using registered, and configured with name servers pointing to the IP address of your (a) Web Server (b) Mail Server?.

[Mario T]

Thanks for your help Bill will let you know how it goes.