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    #1

    Blue and white lines

    Whenever I go to, or from the checkout I get a screen displayed for 2/3 seconds that is just a blue and white striped screen. Does anyone know what this is and how to get rid of it. I have looked on the knowledge base for this but I can't seem to find anything.

    Thanks
    Tags: None
    #2
    Web address please - this is definitely one we need to see to diagnose.
    Bill
    www.egyptianwonders.co.uk…
    Text directoryWorldwide Actinic(TM) shops
    BC Ness Solutions Support services, custom software
    Registered Microsoft™ Partner (ISV)
    VoIP UK: 0131 208 0605
    Located: Alexandria, EGYPT

    Comment

      #3
      Sounds like a hardware/software fault to me.

      When it does it again try and take a screenshot of it (using the 'Print Screen' button). Then paste it into an image editor/viewer.

      If it can't be pasted then it's a hardware/software fault. If it can be pasted post the image here as I'd love to see it!!

      Mike
      Boy, this is a big learning curve.....and YES I've got my crampons on!
      www.shop.burns-pet-nutrition.co.uk

      Comment

        #4
        Looks like the link is https://shop.sussexscuba.co.uk/. I could get into the checkout no problem but there is an issue with the country/region combination on your shipping, you may need to revert some of the checkout templates

        PS I suspect the Blue/White lines are the page background!!!
        Cheers

        David
        Located in Edinburgh UK
        http://twitter.com/mcfinster

        Comment

          #5
          Yes Dave you have got the correct link.....

          But How?????

          Comment

            #6
            That would be my Spidy Power!!!

            OK maybe not, you just have Simply Scuba in your company name on your profile!
            Cheers

            David
            Located in Edinburgh UK
            http://twitter.com/mcfinster

            Comment

              #7
              Just did a dummy purchase, went to checkout using both fireFox and IE with no problems.

              And Dave, you could have kept that a secret.....heh heh!!

              Mike
              Boy, this is a big learning curve.....and YES I've got my crampons on!
              www.shop.burns-pet-nutrition.co.uk

              Comment

                #8
                I hope you meant sussex Scuba and not Simply Scuba - Theyare the enemy

                Comment

                  #9
                  Damn I've let the Community secret out! Crazy Fool!!!!
                  Cheers

                  David
                  Located in Edinburgh UK
                  http://twitter.com/mcfinster

                  Comment

                    #10
                    If you enter via the main site www.sussexscuba.co.uk, go to shop, pick an item, go to extended page, order, and use the check out now button, you should get it. There are several approaches to getting to the checkout and the blue lines appear on most.

                    Thanks

                    Comment

                      #11
                      I have just run another test. It also happens when you look at more deatils from the new products list on the homepage.

                      All a bit mysterious!!!

                      Comment

                        #12
                        Yes, I can see that as well.

                        I would say that it is caused by the fact that the <BODY> is using a background image, background-depth.jpg.

                        Though this image is vertical to get the gradient and the stripe is a single horizontal colour and, yes I got a screenshot of it:

                        I think I might be inclined to try and use a background colour rather than an image just to see the effect.

                        Mike
                        Attached Files
                        Boy, this is a big learning curve.....and YES I've got my crampons on!
                        www.shop.burns-pet-nutrition.co.uk

                        Comment

                          #13
                          I'm not able to replicate this in either IE7, Opera 9.10 or Firefox 2.

                          Is it an - IE6 only - thing?
                          Bill
                          www.egyptianwonders.co.uk…
                          Text directoryWorldwide Actinic(TM) shops
                          BC Ness Solutions Support services, custom software
                          Registered Microsoft™ Partner (ISV)
                          VoIP UK: 0131 208 0605
                          Located: Alexandria, EGYPT

                          Comment

                            #14
                            background img

                            i believe its theme_main_background.gif file. you need to replace it on web server manually with any ftp client application.

                            Comment

                              #15
                              replace it on web server manually with any ftp client application.
                              This is not correct - using a background colour instead of an image is a radiobutton setting within Actinic.
                              Bill
                              www.egyptianwonders.co.uk…
                              Text directoryWorldwide Actinic(TM) shops
                              BC Ness Solutions Support services, custom software
                              Registered Microsoft™ Partner (ISV)
                              VoIP UK: 0131 208 0605
                              Located: Alexandria, EGYPT

                              Comment

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