Unable to set up SMTP mail notification

[Stephen Oliver]

SMTP notification worked until a couple of hours ago. I have been trying to get SSL configured but I'm holding off for now.

In Web server settings I cannot get SMTP mail notifications to validate. I always get "An error occured while sending an HTTP request to the server ..." The settings are correct, the site works AND ORDERERS RECEIVE EMAILS!!!! but I cannot get the wizard to validate emails to the administrator - have to leave the fields blank.

Why!!!!

[wjcampbe]

Sorry, which fields do you have to leave blank?

Could we have the rest of the error message - the bit that actually tells us something?

On SSL - have you purchased a dedicated SSL certificate in the name of your domain, made use of Actinic's shared SSL ,or - not recommended - made an agreement with a Shared SSL Provider?

[Stephen Oliver]

Sorry, lax language.

I have to leave unchecked the flags receive notification of emails and customers to receive a copy of order. I can, however, set these flags in options later - it just seems to upset that test.

At the moment I am not using SSL but when I do it will be self issued initially.

This morning I discovered a conflict on the server with 2 sites fighting for port 443. The Exchange web services site was the loser which may explain this error.

I'm answering thnis remotely so I cannot give more information. You're welcome to see the site working on shop.eliseweb.com (dummy content).

Thanks

[Stephen Oliver]

Nope, still not behaving.

Error message when testing the SMTP connection is;

"An error occured while sending an HPPT request to the web server ..."

Bit strange - the rest is working fine and it does send messages to the purchase, but I cannot get it to send email notifying that an order has been left at the moment.

[Stephen Oliver]

Right, here's the situation:

Site is hosted on a server with public facing IP and a DNS name of mailgate.thehall.co.uk - the SMTP server uses this self-certified certificate for exchange OWA traffic (authority thehall.co.uk).

Actinic site is running on the same IP address and IIS routes using host headers.

SSL is now configured for login and checkout using its own certificate shop.eliseweb.com issued by thehall.co.uk. Because the server also hosted the default company website on port 443, I have created and opened port 4430 for Actinic traffic (so for example the secure cgi-bin is referenced as https://shop.eliseweb.com:4430/cgi-bin.pay/).

All the Actinic stuff runs fine, however I now have no email connectivity at all. During advanced network set up tests it now fails on communications and authorisation with message 535 5.7.3 Authentication unsuccessful.

This is the same whether I specificy the SMTP server by either inward or outward facing DNS names, using any password. The SMTP virtual servers are configured to allow relay from authenticated servers and the external server can relay from internal IP addresses.

It worked with a barebone installation before adding SSL, then when I started mucking about with SSL it got steadily worse, not letting me add email me or email customer flags during the wizard, but at least it completed the wizard and in fact it was sending emails to the customer. Now nothing.

Any suggestions gratefully received!!

[wjcampbe]

Have you checked the sendmail routine? It would, as standard, be looking for port 25 to send emails - while your server is offering only the customised port.

[Stephen Oliver]

I'll do that.

In the meantime I have just disabled authentication on the internal SMTP server and configured Actinic to send no credentials. Seems to work some of the time, not convinced it's 100% though.