V7 had a problem with passing separate delivery details to HSBC - there was a fix for this. I note that V8 has the same problem - dose the fix work for V8 and can the it be applied to V8 as standard please.
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This does not seem to be working in V8.Actinic only passes addresses across to HSBC if you configure Actinic to use 'Advanced' settings for either tax or shipping (or both). You cannot just have a free form text field for the country as HSBC requires a country code to do the address matching. This only happens if customers select their location from a drop-down list.
This is set up in 'Business Settings | Tax' (use 'Advanced' rather than 'Simple') and 'Business Settings | Shipping and Handling' (change the calculaton basis to something other than 'Simple'). In both these areas you have to configure the zones that you want to charge shipping/tax for, by adding countries to these zones from a list. -
Hi Malcolm - sorry this didn't work for you. The same 'advanced location selection' solution should work in v8 - and certainly it has been tested with v8.
Can I encourage you to work this through with support over the phone to ensure that everything is set up as it needs to be.Comment
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We had this problem as we had created 'countries' as parts of the UK (mainland, islands etc.)
We now have one country (UK) with the correct code and created states for the sub-areas so we could apply different shipping. Worked a treat with HSBC. Maybe this is the problem?Comment
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Did this and it appears that for it to work in V8 BOTH shipping AND Tax need to be set to advanced.Can I encourage you to work this through with support over the phone to ensure that everything is set up as it needs to beComment
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You can set tax to Advanced and select 'Always apply tax' and then select VAT. Thats what we did. No zones to worry about.Comment
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Yes I know - but in V7 you could use simple tax and advanced shipping or the other way round. It now looks like you cannot use the simple tax option - for sites that sell items that are exempt tax that means they need to set the tax as exempt for each product instead of just setting simple tax.You can set tax to Advanced and select 'Always apply tax' and then select VAT. Thats what we did. No zones to worry about
Another bug is that when you do this and create a duplicate of the tax exempt product it shows the price with VAT added even though the tax is set as exempt
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Hi MalcolmI've just tried to reproduce this, and didn't succeed. Could you let me know where I am differing from your method?Another bug is that when you do this and create a duplicate of the tax exempt product it shows the price with VAT added even though the tax is set as exempt- I checked my tax settings were set to 'Advanced'
- I set a product's tax status to 'Exempt' (in my case it was the 'Basic T'). The price shows as '£5.11'
- I then created a duplicate of the Basic T.
- The price of the new Basic T duplicate still shows as £5.11
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