Shopping cart empty problem

[stuartalsop]

I am having problems with my checkout. I use smart theme. When i click on view cart on the right hand side it takes me to cart. If i click on Checkout now i get a screen saying Your shopping cart is empty. Return to the catalog and add an item to your shopping cart before continuing. I can use the checkout button in the top navigation bar but i am afraid my customers won't! Help its the busiest time of year for us and i am loosing orders.

[RuralWeb]

Your problem is that one checkout link is under ssl the other is not

[stuartalsop]

how do i change link on Checkout now button

My CHECKOUT NOW Button does not direct to main secure checkout. instead it was bringing up a Shopping Cart Empty message. How can i change this to go to checkout. It works fine on top nav bar

[Mike Hughes]

I don't know your settings or cart deisgn and whether this is normal or not, but a quick fix is to replace the destination url for the checkout now button in the cart to the same as the rest of your checkout links. i.e.

http://www.durhamhampers.co.uk/cgi-b...%2fshop%2ehtml

Mike

[pinbrook]

I can not recreate this error, can you carefully document to 2 scenarios where it works and doesn't work

I'm not sure what you mean by

If i click on Checkout now i get a screen saying Your shopping cart is empty.

When i click on view cart on the right hand side it takes me to cart

[RJW]

Hi Stuart

I see you have fixed this on your site now. I had the same problem as yourself (and I think many others) so below is what I did just for clarity. Also using the smart theme.

On the View Cart page the Checkout Now button was as follows in the design tab:
<input type="image" name="ACTION_BUYNOW" src="button_checkoutnow_button.gif" alt="<Actinic:Variable Name="CheckoutButton"/>" />

Then changed this to:
<a href="<actinic:variable name="OrderLinkText" />" target="_self"><img src="button_checkoutnow_button.gif" border="0" alt="<Actinic:Variable Name="CheckoutButton"/>" /> </a>

and all problems fixed.

I think this stems from having a different url for SSL pages and perhaps this is something that the actinic team should look at as this component is obviously not taking into account the site details.

Cheers

Robert

[skinnybloke]

hi - I have just upgraded a site from v7.06 to v8.5.1.HFUA and I have come across this problem - disappointing that 6 months later after it was initially reported it has not been resolved.

How do I add a href="<actinic:variable name="OrderLinkText"/>" so it works in the following?

<INPUT TYPE="SUBMIT" NAME="ACTION" VALUE="<actinic:variable name="CheckoutButton"/>">

[Toby B]

Hi David,

The code you supplied is for a standard windows submit button. So you really need an image also otherwise it will just be a text link.

Though this should have been fixed? Can I take a look at the problem?

[skinnybloke]

Hi Toby - I have opened a support call with Actinic (Actinic Support Call : 117065) - just exporting a snapshot at the moment for Kirthi 's attention.

[skinnybloke]

Here is an update for anybody interested. The latest info from Actinic:

Development got back to me after doing several tests on it saying that it could be down to your server settings (especially the split SSL). They have tired your site on a different local server here and it looks fine. So, they suggest you upload your site to one of our support test server and see if it is working there.

My reply back:

If the problem is due to split SSL then isn't this a major flaw within v8? My client's site is hosted by Claranet and my test server is hosted by 1and1 and they both have the problem. How many other ISP's will actinic have this problem with? This problem did not exist in v7.

[george]

Currently also having a similar with the mini-cart not `zero-ing` after an order has been placed.

Also hosted with Clara.

Support's reply...

"Yes, it's a known problem when using split SSL because there are 2 cookies
one for non-SSL URL and one for SSL URL. After completing the order only the
SSL cookie is cleared. Due to cookie protection we cannot clear the
non-SSL cookie from the SSL URL.

Unfortunately, there is nothing we can presently do about this."

Not ideal.