Problem Connecting to My Own Website

[grantgraphics]

Hello,

I went through an entire network setup wizard and now have the following information registered with the Actinic Shopping Cart program:

Catalog URL:
http://www.rolandsupplies.com/cart/acatalog/

CGI-BIN URL:
http://www.rolandsupplies.com/cgi-bin/

Codebase:
./

Path to CGI-BIN
/public_html/cgi-bin

CGI Script ID Number: 11111
Extension: .pl

My problem is that I cannot upload the shopping cart via FTP to the server. I get the following error message:

"Error sending version negotiation request"

I believe I have everything in the program correct, can you offer any advice on this error? I do not understand why I cannot upload via FTP. Thank you!

[jont]

Try a script ID of just 1 ... see how that fares.. think you are limited to 2 digits only

[los_design]

What are you complete network settings?

(*** out your password and u/n)

Is this your first upload? If so change script id to 1

[grantgraphics]

Thanks for the replies,

I just changed the script ID to 1 and it gave me the same error message after I go to update website.

Where would I find the complete network settings? Other than what I posted I don't know what you mean excluding the password and username.

And yes this is my first time trying to upload the shopping cart and I'm on the trial version.

[los_design]

Open actinic

Then do the following

> Web
>> Network Setup
>>> Export

Open up the text file and paste the info here *** out your password and username to your ftp space for security reasons.

HTH

[Duncan Rounding]

You can export the network settings to a text file. Web|Network Setup - Export.

[grantgraphics]

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST
WEBSITEURL http://www.rolandsupplies.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.rolandsupplies.com/acatalog/
CGIBINURL http://www.rolandsupplies.com/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.rolandsupplies.com
FTPUSERNAME xxxx
FTPPASSWORD xxxx
PATHTOCGIBIN /public_html/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG /public_html/acatalog/

[uh_vm]

Hello,

I went through an entire network setup wizard and now have the following information registered with the Actinic Shopping Cart program:

Catalog URL:
http://www.rolandsupplies.com/cart/acatalog/

CGI-BIN URL:
http://www.rolandsupplies.com/cgi-bin/

Codebase:
./

Path to CGI-BIN
/public_html/cgi-bin

CGI Script ID Number: 11111
Extension: .pl

My problem is that I cannot upload the shopping cart via FTP to the server. I get the following error message:

"Error sending version negotiation request"

I believe I have everything in the program correct, can you offer any advice on this error? I do not understand why I cannot upload via FTP. Thank you!

i had a similar error before, however my situation is little difference than your.

i was on v7 with live production site, then download v8 on a separate machine for testing, stupidly uploaded the v8 setting to the v7 live site.

completely destroyed the structure of cgi-bin, the site etc. unable to do anything at all.

the support told me to increase the number of script by 1 etc, still no joy. out of desperation to get the site back, i did the following:

[please be advised that it might not work for you, and could result further error]

i login by raw FTP connection, clear down the site files, cgi-bin etc, then upload the site again - it then all working.

only the last resouce!! i hope this helps!

vincent

[Duncan Rounding]

Can you also add your hosting company and the package you are on.

[grantgraphics]

i had a similar error before, however my situation is little difference than your.

i was on v7 with live production site, then download v8 on a separate machine for testing, stupidly uploaded the v8 setting to the v7 live site.

completely destroyed the structure of cgi-bin, the site etc. unable to do anything at all.

the support told me to increase the number of script by 1 etc, still no joy. out of desperation to get the site back, i did the following:

[please be advised that it might not work for you, and could result further error]

i login by raw FTP connection, clear down the site files, cgi-bin etc, then upload the site again - it then all working.

only the last resouce!! i hope this helps!

vincent

Yeah that would have to be the last resort. I keep the general website on there however so I don't think that will be possible. I don't even think anything has been uploaded as it can't get a connection to anything. Thanks though.

[grantgraphics]

Can you also add your hosting company and the package you are on.

I use Siteground with the standard Ecommerce package and I have been talking with them as well, but no help yet.

Did the Setup Wizard go smoothly for everyone else during this process?

[grantgraphics]

I did just look under Housekeeping -> Security and see that there is a lot of encryption and a username and password from the Actinic Trial Server Registration. Would this have something to do with connecting to my own server?

[grantgraphics]

Fixed it! I browsed around on some other threads and found that you have to Convert out of Host Mode in Network settings. Works like a charm!

[bsycamore]

Hi

I am using Siteground too, and having some issues as well

My Network Settings are

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST
WEBSITEURL http://www.world-of-gaming.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.world-of-gaming.co.uk/acatalog/
CGIBINURL http://www.world-of-gaming.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.world-of-gaming.co.uk
FTPUSERNAME ****
FTPPASSWORD ****
PATHTOCGIBIN public_html/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG /public_html/cgi-bin/acatalog/


I Keep getting the following errors when I try the Test from Advanced Network Setup

Actinic received a server error from the web server. The CGI scripts are not executing properly on the server. Run Web | Configure Web Site Details... to review your web site configuration.

[leehack]

FTPPATHFROMCGITOCATALOG /public_html/cgi-bin/acatalog/

This bit cannot be right surely, you do not have acatalog within your cgi-bin, it often sits at same level and if you did have it within, you certainly wouldn't navigate to it like that as you are already in the cgi-bin.

Try using the network wizard, see if that can do it for you.