format problem with cart details in top section

[garycarr]

We are seeing a couple of issues with the cart details in the top section of the shopping cart when items are added to the cart.

1. When something is added to the cart, the cart details and the terms and conditions link moves down below the top header when using either IE 6 or Firefox.

2. When adding an item to the shopping cart using IE 6 the cart details will show an item added to the cart then when the page refreshes back to the item the cart details returns to zero items, zero value, and the details return back to the top header.


Is this something to coded wrong in the CSS file?


To see what I mean, please visit http://shopgolfzone.com and add anything to the cart.


Thanks,

Gary

[wjcampbe]

It's the age old problem of inconsistent references

The cart page is http://www.shopgolfzone.com/cgi-bin/ca000001.pl

The redirect link goes to <a href="http://shopgolfzone.com/acatalog/Bite_Mens_Dresslite.html">

Use either with or without www in every link on your shop and every setup textbox in actinic, then get a permanent redirect in place to point the one you are not using at the other - a browser (and all search engines) see www and non-www as two differnt sites.

[garycarr]

Hi, thanks for the reply. I understand what you are saying and I see what you mean but where does the software get those links from?

I have

http://www.shopgolfzone.com/acatalog/ for catalog url

http://www.shopgolfzone.com/cgi-bin/ for cgi-bin url

http://www.shopgolfzone.com/ for website url


Thanks!


Gary

[pinbrook]

take a look at network settings

[garycarr]

Hi, I have already viewed the network settings. That where I got the above settings from.


Any anyone have any ideas why the cart details drops down the page when something is added to the cart?



Thanks!

Gary

[pinbrook]

go to netork settings, and export the settings to a txt file, copy them into this thread, taking care to remove the passwords

[wjcampbe]

Check Settings | Business Settings, you may have the shorter version there if all the Web | Network Settings are correct.

[garycarr]

Here is the export. Thanks!

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST 64.79.57.9
WEBSITEURL http://www.shopgolfzone.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL c:\perl\bin
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME SMTP
SMTPPASSWORD PASSWORD
SSLCATALOGURL https://www.shopgolfzone.com/acatalog/
SSLCGIBINURL https://www.shopgolfzone.com/cgi-bin/
SSLPATHFROMCGITOCATALOG E:/home/Default/shopgolfzone.com/htdocs/acatalog/
SSLCODEBASE ./
SSLFTPHOST 64.79.50.85
SSLFTPUSERNAME sgz
SSLFTPPASSWORD PASSWORD
SSLPATHTOCGIBIN /shopgolfzonecom/htdocs/cgi-bin/
SSLUSEPASSIVEFTP false
CATALOGURL http://www.shopgolfzone.com/acatalog/
CGIBINURL http://www.shopgolfzone.com/cgi-bin/
PATHFROMCGITOCATALOG E:/home/Default/shopgolfzone.com/htdocs/acatalog/
CODEBASE ./
FTPHOST 64.79.50.85
FTPUSERNAME sgz
FTPPASSWORD PASSWORD
PATHTOCGIBIN /shopgolfzonecom/htdocs/cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /shopgolfzonecom/htdocs/acatalog/

[garycarr]

Hello all. I am still having this format problem with the cart details. Can anyone suggest where to look for this in the css file?

[wjcampbe]

Quite simple this - there is nothing in the css file that would contain your address. CSS is a markup language that controls appearance of individual HTML tags.

You have not mentioned what you found in Business Settings - which is somewhere you DO get a second opportunity to enter the incorrect version of your website address.

[garycarr]

No, I can not find anywhere in the software settings where I have shopgolfzone.com instead of www.shopgolfzone.com but I was wondering if the CSS file was the culprit of the problem when adding an item to the cart and the cart details moves down below the header.

[TraceyG]

Hi,

I've just had a look at another site using the same theme to see what happens when you add a product to cart and the with of the 'cart summary area expands to accommodate the cost and quantity etc. On your site you have a wide logo image and I think that that is stopping the width of the cart summary from expanding so it is wrapping it onto another line. Try changing the width of the style surrounding that area (page_header_content) in the Actinic Stylesheet (Design | Library | Web Page Outer Layout | Actinic Stylesheet).

[Darren B]

What Bill is saying is check

Settings | Business settings Click on the company contact tab and check the URL there, also

Design | Design Options and check the URL's found here

Also you will find that cookies cause problems if you visited your site with and without the www Make sure you delete cookies from your browser and see how you get on

Cheers
Darren