Problem on completion of checkout.

[grant]

We are sorting out a site for www.xeroxdeals.co.uk and are getting an error on completion of checkout.

Once you have inputted your payment details, and hit next, you are returned a receipt page to print off.

This is great.

But when you click on the "Done" button at the bottom of the page you are taken to a "Server not Found" page

The URL of the page it is trying to find is

http://www.xeroxdeals.co.uk&actinic_...os000001%2epl/

What could the problem be?

Cheers for any help received

Grant

[grant]

Anyone have any idea??

[TraceyG]

Hi,

I have just placed a test order and when I click on the 'done' button I get a blank page that has a script error on it:

Line: 9
Char: 2
Error: Permission denied
Code: 0
URL: https://secure.livesol.com/~xeroxdea...in/os000001.pl

Have you made any changes to the receipt page layout and the bounce page layout? I would suggest reverting these two back to factory settings (Design | Library | Layouts tab | Web Page Inner Layouts group | Receipt Page Bulk and Bounce Page Bulk Area). Then go to 'Help | Troubleshooting' and select 'Website Purge and Refresh'. Tick all options and click 'Delete and refresh'. This will get rid of any corrupt files on the server.

[grant]

Thank you Tracey,

I will give this a go and see if this works. I do seem to remember changing the reciept page to remove a background image.

I guess this changed the "close" form button code at the bottom of the page...

[grant]

Hi Tracey,

I did what you said but I am still getting the same error.

Any further ideas???

The orders are coming in, both to the actinic and to the test buyer, so that bit is working. It is just the redirect or whatever it is that takes the customer back to the home page.

Cheers

Grant

[grant]

When I go to design view and view the receipt page, the code for the "Done" button at the bottom of the page is as follows...

<input type="submit" name="ACTION" value="<actinic:variable encoding="html" name="DoneButton" />" />

What would happen if I change this to a text link that passes the user back to the home page? Like.....

<a href="http://www.xeroxdeals.co.uk">Done</a>

Would this work ok?

[grant]

Well, substituting the Form Done Button with a simple html link does work and takes the user back to the desired page stipulated by the link.

But does this stuff anything else up?

[TraceyG]

Hi Grant,

You would be better off going to 'Design | Design Options' and setting a URL for Completed and Aborted Checkout'. If you are not putting a page name at the end of the url then ensure that you end it with a '/' (ie: http://www.xeroxdeals.co.uk/ ).

[grant]

You Hero Tracey

It was a pesky "/" missing off the return URl thingy.

Thank you - all fixed now

I can get on with sorting the rest of the site out now.