Adding a new product to shopping cart failed

[James13009]

i get this error when i try to add ANY new products to the catalog

A General Script Error Occurred

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Error: The specified product (reference 200512T) has just been removed from the catalog. Please return to the catalog and continue shopping. If you press the Refresh or Reload button on your browser, the removed products will no longer be visible in the catalog. We apologize for the inconvenience.
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Press the Browser back button and try again or contact the site owner


and i can't stop it happening. i've tried, upload, download, refesh, purging the content, compacting the database as well as taking a snapshop and restoring the snap shop. The same error still happens no matter what template i use

please help

[James13009]

i should say it doesn't happen to exsisting products


http://www.polymax.co.uk/acatalog/Viton_Cord.html the last product in the list is and example of what happens Product code 200512T

[Bruce]

Hi James,

This can happen if the particular product is a duplicate of an original that is in a deleted section but did not get deleted somehow. Could also be caused if there is a large amount of data marked for deletion (red X mark on it) but not purged from the site.

I can see that you have tried all the normal steps to try and get around it. A purge content, close and reopen usually fixes the issue.

Have you tried going into 'Help | Troubleshooting' and using the 'Purge and refresh Website' option? This is available from v7.0.3 upwards, else you will have to do a manual purge and refresh.

1. Manually FTP to your server

2. Delete all the .pl and .pm files within your /cgi-bin/ folder

3. Delete all the .cat and .fil files within your /acatalog/ folder

4. On your local PC, please go to 'C:\Program Files\Actinic v7\Sites\Site1'

5. Delete all the .pl and .pm and .cat and .fil files here as well

6. Go to the folder 'C:\Program Files\Actinic v7\Original' and copy the .pl and .pm and paste them back into your Site1 folder

Now refresh your website. If this too does not work then I would suggest raising a support ticket at http://www.actinic.co.uk/support/register.htm so that a member of the support team can take a look at this for you.

Kind regards,