Problem getting Protx to work

[Hendrik]

Hi

I am attempting to go live, i.e. pass customers directly to Protx rather than download their credit cards, but my web site is not redirecting to the Protx server.

I have seen the notes about changing the act_occprotxtemplate.html and OCCUgrade.ini files, and have done that, uploaded, and used a new browser window, but still the 'next' button does not appear.

Folloing script remains in the act_occprotxtemplate.html file, which does not look right to me.

_________________________________

<BR>You will now be automatically transferred to the Protx VSP secure server
to process your credit card details with complete confidence. NETQUOTEDEL:TESTMODE
<P>
<BIG>This catalog is currently running in test mode. Your credit card will not be debited.</BIG>


<FORM NAME="formOCC" METHOD=POST ACTION="NETQUOTEVAR:OCC_URL">
NETQUOTEVAR:OCC_VALUES
<P>
<TABLE BORDER="0" CELLSPACING="0" CELLPADDING="0" WIDTH="600">
<TR><TD ALIGN=RIGHT>
NETQUOTEDEL:TESTMODE
<INPUT TYPE=SUBMIT NAME="\&quot;SUBMIT\&quot;" VALUE="Next&gt;">

</TD></TR>
</TABLE>
</FORM>
<FORM METHOD=POST ACTION="NETQUOTEVAR:OCC_URL">
</table>

_______________________________

Can anyone give me a steer as to what to do next?

Thanks

Hendrik

www.grand-illusions.com

[Hendrik]

I notice that I am appearing in the PSP-pending page a few times!

Hendrik

[wjcampbe]

Have you changed the OCCPROTXScriptTemplate.pl file? Introduced your vendor identity information? Then incremented OCCUpgrade.ini and closed Actinic?

Your act_occprotxtemplate.html should read

<BR>You will now be automatically transferred to the Protx VSP secure server 
to process your credit card details with complete confidence. NETQUOTEDEL:TESTMODE
<P>
<BIG>This catalog is currently running in test mode.  Your credit card will not be debited.</BIG>
NETQUOTEDEL:TESTMODE

<FORM NAME="formOCC" METHOD=POST ACTION="NETQUOTEVAR:OCC_URL">
NETQUOTEVAR:OCC_VALUES
<P>

[Hendrik]

Hi Bill

Yes, I have done all those things.

For some reason I am not clear about, the NEXT button is now appearing (although I don't think I changed anything) - however nothing happens when I click on it, i.e. I do not get forwarded to the Protx server.

Hendrik

[wjcampbe]

Do you have that second NETQUOTEDEL:TESTMODE in your template?

[Jan]

Protx often hangs when a site is first set up - I had the same problem, take a look at this thread it has some suggestions

http://community.actinic.com/showthr...&threadid=4747

Regards,

[Hendrik]

Hi Pat

I tried the edit that was suggested in that thread, but the NEXT button still didn't work, and I got an error on the page.

I spoke to Tracey in Actinic support, and she sent me a new version of the Act_OCCProtxTemplate.html file, and - fantastic - the button now works.

However Tracey has also sent me the code that needs to go in all the shop and checkout pages, that will enable the automatic bounce. I am only using Client, so will have to get my developer to do this.

However if we then get the automatic bounce working as well, should I leave the NEXT button as is, or should I remove it? Any thoughts as to the pros and cons of having both?

I am really pleased that PROTX is now up and running - Lloyds Cardnet explained that dowloading the cc details and processing them as Customer Not Present was not the way to do things, and had the possibility of huge fines if things went wrong, and the data was compromised.

I always deleted the cc info, especially the CVV, as soon as the payment had gone through, but still, the info does sit on the computer for a few hours overnight, and if even banks can be compromised, what chance do the little players have? So nice to feel I am moving towards the squeaky clean territory.

Last question (for now..!). The options on the Grand Illusions used to be Credit Card or PayPal. Now they will be PROTX or PayPal. I guess I need to explain somewhere what PROTX is, or the customers will be confused?

Hendrik

www.grand-illusions.com

[completerookie]

these updated files to handle Protx, Are they available as a download?

I'm about to integrate with Protx, and I will probably encounter similar problems.

[Hendrik]

Your profile does not allow me to e-mail you directly.

Send me an e-mail at hendrik.ball@grand-illusions.com

Hendrik

[los_design]

Is this still a relevant issue or have the updated files been added to v8.04/5?

Curious as we are about to launch 2 new sites next week with Protx

Regards

[Darren B]

Daren

This issue is not applicable to all, i have never had a problem with intergration. Unfortunately i think it is one of those annoying bugs that is not there for everyone

Cheers
Darren

[los_design]

Nice to hear that Darren

I shall inform if anything arises.

Best wishes.
Daren

[Bob Isaac]

We started with ProtX a few days ago and the changeover was seamless. Version 8 has the correct .pl and template files so there is no need to follow their instruction and download their patch. Just edit OCCUpgrade.ini.

Bob

[los_design]

Nice one Bob

Incremental by one it is then

Regards

[Jan]

I think that you also need to edit the OCCPROTXScriptTemplate.pl to add your email address and protx key before updating the ini file.

Regards,