Actinic Link, Taxes and Back Orders

[bizweb]

We seem to have two issues, both involving Actinic Link and part/Back orders

1. When we ship part of an order, create a back order for the remaining, and single click 'Complete' - The order payment status is set to 'Partial payment Received' and as such will not move to the 'Completed' tab ready for 'Outstanding Exports'

Single Click Complete is set to 'Create Full Payment', 'Ship All Lines', 'Print Invoice', 'Send Email', 'Mark Invoice Printed'


2. When we complete a part-order, the invoice includes an adjustment line with tax code 006-0% cost -£0.01
When we then try to export this to sage (using right-click, ReExport because of issue 1) - it refuses to go because Custom Taxes are not supported in Simple Tax mode.


- How do we set up Advanced Tax, when all we're looking for is standard VAT UK only

Any help/pointers gratefully received

Alec

[TraceyG]

Hi Alec,

I've put your queries to our development team as I am able to reproduce them. I'll get back to you as soon as I hear from them.

[TraceyG]

Hi Alec,

Can you tell me the exact version of Actinic you have (Help | About....), the version of Sage you have and the version of Link that you are using (c:\program files\Actinic Link\Sage Line 50\version.ini).

[bizweb]

Versions

Tracey,

Actinic v8.0.4
Sage v8
Link v2.3.1

-Alec

[TraceyG]

Hi Alec,

With regards to your first problem with back orders, the main order will only go over to complete when you complete the back order as they are linked together. Is this what you are doing and it is still not going to completed or does this answer your problem?

Still looking into your Link to Sage issue.

[Hendrik]

I have also got the adjustment line with tax code 006-0% cost -£0.01 when doing a split order.

Using Actinic Business Client 8.0.4

Hendrik

[bizweb]

Back Orders Issue

Hi Tracey,

Yes that is what we're doing, but surely the transfer to Sage for invoicing/Stock update needs to happen right then for the items that have shipped. We cannot wait until the back order items are complete before updating Sage...

Alec

[Bruce]

Alec,

With the way it works now, you will need to complete the back order and then transfer over to Sage. If you want to transfer the order over and then update the back order later, you will need to take a look at processing the orders in Sage rather than in Actinic.

Kind regards,

[TraceyG]

Hi Alec,

With regards to your query about the 'custom tax' being added to the orders and so not going across to Sage, you can double-click on the 'adjustment' in the order and change the tax treatment from 'custom' to 'normal'. Then the order will go across. I've added it to the wishlist for the software to detect if 'simple' tax is being used and change this automatically.