Digital Download not working

[Speaker]

I have a problem with a new site, the site works, and takes payment from a test customer, but offers no digital download, nor sends an email with the link. Am I missing something? Thanks.

[TraceyG]

Hi Damian,

Which payment method are you using?

[jont]

There are some issues with some servers not liking the "nph" wrapper in the download script ... see http://community.actinic.com/showthread.php?t=16323

[Speaker]

Hi, I am using Paypal, which works fine.

[Speaker]

There are some issues with some servers not liking the "nph" wrapper in the download script ... see http://community.actinic.com/showthread.php?t=16323

Thanks, I have tried renaming the file, and uploaded it, this had no effect.
Speaker/Damian

[jont]

Are the customers returning back to your site after payment? This triggers the download link and email.

[Speaker]

Are the customers returning back to your site after payment? This triggers the download link and email.

Yes, on return to the site there is no sign of the link or email.
Many thanks,
Speaker/Damian

[TraceyG]

Hi Damian,

There have been some problems with Digital Download links and Paypal because they tend to queue their authorisation files so are not sent back to your server immediately. This means that Actinic thinks the goods haven't been paid for so it doesn't include the links. There was an issue fixed in v8.0.4 for sites where the digital download link never appeared in the email so if you are not on this version then I suggest you upgrade (patch from here).

There is another bug here because it should show a message on the online receipt page saying that they will be available in the email but this doesn't happen, so to fix this you need to:

- open Windows Explorer
- browse to 'c:\program files\actinic v8\sites\<site name>
- locate 'ActinicConstants.pm' and take a back up of it first
- then open the file in a text editor such as notepad
- search for:

$::PAYMENT_ON_ACCOUNT

- add the following after this line:

$::PAYMENT_PAYPAL = 900;
$::PAYMENT_NOCHEX = 52;

- close and save the file and update the site.

[PA.com]

Hi Tracey,

Sorry to butt in on this thread, but is there any such fix for users of Actinic v.7 that could help alleviate this sort of problem - about a quarter of my PayPal orders fail to activate the download links and I'm sure many other users find this (although I should point out Protx is my primary PSP).

If there is any simple way of adding code to the PayPal template or OCC templates etc. that would get around the problem, or does the 8.0.4 patch include hidden code that I couldn't incorporate into my older version of Actinic?

Thanks for any help,

Paul Gardner

www.piano-accompaniments.com

[TraceyG]

Hi Paul,

You can try the above fix on your v7 site to see if that helps. The v8 fix was made for those who never got the links in the email but you seem to get it intermittently. As mentioned above the main problem is that Paypal queue their callbacks and there is nothing that we can do about that.

[Speaker]

Hi Damian,

There have been some problems with Digital Download links and Paypal because they tend to queue their authorisation files so are not sent back to your server immediately. This means that Actinic thinks the goods haven't been paid for so it doesn't include the links. There was an issue fixed in v8.0.4 for sites where the digital download link never appeared in the email so if you are not on this version then I suggest you upgrade (patch from here).

There is another bug here because it should show a message on the online receipt page saying that they will be available in the email but this doesn't happen, so to fix this you need to:

- open Windows Explorer
- browse to 'c:\program files\actinic v8\sites\<site name>
- locate 'ActinicConstants.pm' and take a back up of it first
- then open the file in a text editor such as notepad
- search for:

$::PAYMENT_ON_ACCOUNT

- add the following after this line:

$::PAYMENT_PAYPAL = 900;
$::PAYMENT_NOCHEX = 52;

- close and save the file and update the site.

Hi Tracey,
I've carefully followed your points as above, but to no avail, still no link or email sent.
Any other thoughts?
Thanks,
Speaker/Damian

[TraceyG]

Hi Damian,

I've carefully followed your points as above, but to no avail, still no link or email sent.
Any other thoughts?

How long did you wait for the email to come through? What is your website address so I can check it out?

[Speaker]

Hi Damian,


How long did you wait for the email to come through? What is your website address so I can check it out?

Hi Tracey,
I waited several hours for the email.
The address is spokenbooks.co.uk
Thanks,
Speaker/Damian

[TraceyG]

Hi Damian,

spokenbooks.co.uk

I don't get anything for that URL, is it correct? (I've also tried www.spokenbooks.co.uk).

[Speaker]

Hi Damian,


I don't get anything for that URL, is it correct? (I've also tried www.spokenbooks.co.uk).

Hi Tracey,
URL is http://www.spokenbooks.co.uk/

This should work!
Regards,
Speaker/Damian