Bounce page error

[plantsforshade]

Hi all

The following is an ongoing problem on my site, Actinic support have been looking at it for a month with no joy. They originally said it was a bug which would be fixed in the next patch. Now they say they can't find a problem on the snapshot I sent them and have no answer. Hopeing maybe someone has some ideas.

1) When a customer puts a product into the shopping cart the bounce back goes to the home page rather than the page from which one came originally.
2) When someone wants a seperate delivery address you are just returned to the previous page and no option is offered. We have obviously looked at the site/design options and can find no reason for it not too work.

Please see, please forgive the basic site, we run a plant nursery and are not computer wizards, but it does produce a good number of orders for us. The public have not mentioned the problem and they continue to order but it must reduce the size of their purchases.

We have compacted/ reinstalled etc even downloaded a completely new copy of Actinic 8 with no joy. I should also say that we upgraded to this from our old v7 site which didn't have this problem

Thanks Nigelhttp://community.actinic.com/images/smilies/rolleyes.gif
http://community.actinic.com/images/...s/confused.gif

Http://plantsforshade.co.uk

[RuralWeb]

When a customer puts a product into the shopping cart the bounce back goes to the home page rather than the page from which one came originally

This is because your link on the basket page is referencing the homepage - it should reference the last page. But you know this!

Try deleting the bounce delay value - this may sort things??

[plantsforshade]

No luck

Hi

Thanks for the advice I reduced the bounce delay to 0 but that means it freezes to the cart page, go back returns one to the page you came from, continuing shopping sends one to the home page http://community.actinic.com/images/smilies/cool.gif
. Can't help but think the two problems are linked.

Best

Nigel

[RuralWeb]

I reduced the bounce delay to 0

No delete the value in the box ie so the box is blank

[plantsforshade]

No Luck

Hi

I deleted it the first time but as you apply it actinic puts a zero value into the box. No way I can find of leaving blank.

Best

Nigel

[RuralWeb]

Was your site standard actinic when you upgraded it or had it be customised??

[plantsforshade]

Hi

Standard; we have not done anything apart from use the original template (Formal), with maybe the buttons from curves.

Thanks

Nigel

[RuralWeb]

Very odd - not much else I can really do without a snapshot and if tech support have had one then I dont know - sorry

[plantsforshade]

Thanks anyway, as I say orders still coming in but it is a pain.

Regards

Nigel

[RuralWeb]

I would say the problem can be solved but it is difficult on the forum and if Actinic have already looked then it is not a simple fix.