Please Help - site has stopped working! (General Script Error)

[philbo]

Hi all,
This was all working before, all of a sudden all products give
'A General Script Error Occurred'

when you click on 'add to cart' this is the error

Error: The specified product (reference AIMG68101) has just been removed from the catalog. Please return to the catalog and continue shopping. If you press the Refresh or Reload button on your browser, the removed products will no longer be visible in the catalog. We apologize for the inconvenience.

Here is the site
http://www.printed-sheet-music.co.uk/acatalog/

Any help would be VERY gratefully received!

Phil

[jont]

Have you tried updating / reloading the website?

Have you also tried resetting the Add_to_cart layout back to factory default if this has been modified or corrupted in any way?

[RuralWeb]

Refresh and or purge and refresh

[philbo]

Yes I refreshed the site - I still get the problem

[Duncan Rounding]

Try changing your script ID and then freshing the site.

[RuralWeb]

Try purge and refresh as well

[Rich-MLandS]

It is working for me, I got all the way to payment method in the checkout.

[philbo]

>>It is working for me, I got all the way to payment method in the checkout.

I uploaded a month old backup which works ok.

Have now tried again with the latest snapshot - purged, refreshed I get the errors again.

http://www.printed-sheet-music.co.uk/acatalog

[jont]

In which case it is probably a template that has been corrupted .. have you tried my suggestion of setting the add to cart layout back to default?

Check which other product based layouts have been modified whilst in the library and compare with the factory default to check on any changes

[philbo]

>In which case it is probably a template that has been corrupted .. have you >tried my suggestion of setting the add to cart layout back to default?

Sorry to sound stupid - how do I do that?

[jont]

Go into the design library and you will see a list of all the layouts - right clicking over a lyout gives the option of reverting back to factory settings. There is also a tick box at the bottom of the popup window which highlights all modified layouts with a *

It may be worth taking a copy of a modified layout before restting in case it is OK and you can then get back and modifications you have made.

[philbo]

Thanks - tried that unfortunately still get the error.

When I click on add to cart (for all products) I get

Error: The specified product (reference NOV010025) has just been removed from the catalog. Please return to the catalog and continue shopping. If you press the Refresh or Reload button on your browser, the removed products will no longer be visible in the catalog. We apologize for the inconvenience.

The content tree shows all the products - no errors

[philbo]

Thank you to everyone who offered suestions - very much appeciated

Anyway I've found the problem - there were two 'orphan products' - I have asigned them to cateories - now it works