HSBC and punctuation

[abi rhodes]

Hi all,

We have been recently experiencing a high number of dropout orders due to problems with punctuation. HSBC have been fairly unhelpful so far, they have suggested that I filter the address or add a note to the checkout pages (unfortunately, I don't know how to do this properly!).

What can be done? At present I am emailing the customers and suggesting they try again minus a few '.''s here and there, but I would prefer not to have the problem at all!!

Help!

Cheers
Abi

[RuralWeb]

This has been covered before - a search may help. I have several sites with HSBC and this problem does not exist with them

[Kiran]

Hi Abi

Please take a look at the following thread. It throws somelight on this issue. Please monitor that thread for further updates.