Server Not Accepting Connection/Merge Error...list goes on :(

[DarrenJ]

Hi there!

I'm new to this software but am enjoying it's designing tools emmensely. As for the uploading? Well, lol.

I'm with Freeola.com and have activated my website, all is well there.

I've tried allsorts to get my store online. I'm managed to get the brochure page up and that works fine but none of the links work, they keep trying to find pages that aren't there, despite how many times I mess with my settings in Network Setup.

I'm continuously getting error messages telling me that the program can't find any CGI Scripts despite the fact that they're there and my settings are pointing to them in Network Setup.

I'm also getting a Merge Error when trying to send/upload files.

I've tried the Wizard but keep getting an error when it gets to FTP Directory Paths informing me that the wizard is unable to log into the FTP server, although I have no problem uploading to my ftp server in general. I've set the permissions to all that Actinic requires but still no luck.

I've seached the forums regarding these errors and situations but to no avail; there's nothing relevant.

Has anyone successfully uploaded a fully working site to Freeola? And if so, can you explain what to do?

Cheers in advance!



P.S. Here's the exported settings:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST
WEBSITEURL http://www.**********.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.**********.co.uk/htdocs/acatalog/
CGIBINURL http://www.**********.co.uk/cgi-shl/
PATHFROMCGITOCATALOG ../htdocs/acatalog/
CODEBASE ./
FTPHOST www.**********.co.uk <<<<This is correct.
FTPUSERNAME *********
FTPPASSWORD *********
PATHTOCGIBIN /cgi-shl/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG

[pinbrook]

CATALOGURL http://www.**********.co.uk/htdocs/acatalog/

should be http://www.**********.co.uk/acatalog/

thus

PATHFROMCGITOCATALOG ../htdocs/acatalog/

is also wrong, loose the htdocs

also do a forum search using Freeola as search term I found several threads in the past discussing freeola

[DarrenJ]

Thanks pinbrook.

I did a forum search but none of the topics helped me.

As for the /htdocs/ folder, Freeola say that my files MUST be within that folder, specifically the index.html file.

[Duncan Rounding]

htdocs folder - yes but that's the site structure not the domain root. The domain root must be www.xxxx.co.uk - so I would expect what Jo says to be correct.

[DarrenJ]

htdocs folder - yes but that's the site structure not the domain root. The domain root must be www.xxxx.co.uk - so I would expect what Jo says to be correct.

Cheers! You guys are the pros I guess, lol...I'll try it and let you know how it goes.

One more thing, does it matter that my CGI-BIN folder is called CGI-SHL as Freeola say that all my CGI scripts MUST go in that folder?

[DarrenJ]

UPDATE:

Done the above, here's my exported setup:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST
WEBSITEURL http://www.**********.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.**********.co.uk/acatalog/
CGIBINURL http://www.**********.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST www.**********.co.uk
FTPUSERNAME **********
FTPPASSWORD **********
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG

and still no luck.

I still get the merging errors when uploading and when I try the Wizard, it gets to 'trying CGI-BIN guesses', give me the option to type the full url of the CGI-BIN and once I hit NEXT it says that my server is currently not accepting connections.

I'm baffled and frustrated.

Any ideas?

[wjcampbe]

CGIBINURL http://www.**********.co.uk/cgi-bin/

if your cgi folder is called cgi-shl - should that not be /cgi-shl/ ??

have you tried the basic perl test to ensure perl is where you think it is? what version of perl is loaded?

[DarrenJ]

Perls's installed on the server and working fine.

I just noticed on Freeola's website, this little bit:

To run a script on the Freeola Server there are a few configuration settings for your script which must be changed or added inside the script:

Path To Perl: #!/usr/bin/perl
This must be on the VERY first line or the script will not work.

Some or all of the following settings may be required by your script. If you have downloaded a third party script there may be comments within the script to tell you where to place them. Instructions could also be within any text files which accompany the script.

Full Server Path To Web Space Root Directory:
This depends on your Freeola User Name. The last 2 numbers form part of the path (e.g. For 'sr0011223' the path is /freeola/users/3/2/sr0011223. For 'sr0024658' the path is /freeola/users/8/5/sr0024658.

Full Server Path To CGI Directory:
As the with the server path above to web space above, this is based on your Freeola User Name (e.g. For 'sr0011223' the path is /freeola/users/3/2/sr0011223/cgi-shl/. For 'sr0024658' the path is /freeola/users/8/5/sr0024658/cgi-shl/.

Full URL To CGI Script:
Your web address with '/cgi-bin/' added to the end (e.g. www.bob.spursfans.com/cgi-bin/).

Uploading CGI Scripts
CGI scripts must be placed within your 'cgi-shl' directory in your web space account otherwise it will not work. The file MUST be transferred in 'Text' or 'ASCII' mode and NOT in 'Automatic' or 'Binary' mode.


Do I need to use this anywhere?

Their full 'Essential CGI' is located here: http://freeola.com/support/webspace_cgi.php

Thanks for the time guys and I hope we can sort this out, it's driving me mad!

[wjcampbe]

You should not need the full server paths, but you should change the CGIBINURL line to read http: //www.*************.co.uk/cgi-shl/

[edit]or should you? The help pages are as clear as mud. From what I can make out, the ftp address of the folder is cgi-shl and it is mapped to a virtual directory of cgi-bin for http access. Is this windows hosting?

Looking at the traffic allowances is equally confusing? I can understand how those would relate to your use of the ISP connection, but how do they relate to customer use of your website?

Must say if I was setting up an Actinic site - I would not be trying to do it on that host.[/edit]

[DarrenJ]

Done that, still no luck.

[wjcampbe]

Sorry, I edited my post while you were trying it...

[DarrenJ]

Cheers mate...

Yeah I was thinking this myself. I only signed up with them yesterday and paid them over £10! lol...I'm sure I'll get my money back though if I tell them that they don't deliver what they say they can.

Unless of course anybody's got any other suggestions?

[DarrenJ]

Nope. I've even uninstalled and reinstalled the program but no luck. I get constant merge errors when uploading and the cgi links don't work when it's online.

Wait! I stopped typing on here and tried again and it uploaded with no merge error, but the CGI links don't work...If ANYONE can make sense of those instructions from Freeola that I posted above then that would be much appreciated.

I'm constantly being told now that Actinic cannot find my CGI Scripts and that they're not on the server, even though they are.

Do I use CGI-SHL or CGI-BIN as my CGI-BIN directory? Freeola say I MUST upload all my CGI Scripts to CGI-SHL but THEN say that the location of my CGI folder is http://www.blahblahblah.com/cgi-bin, so what do I do???

[Duncan Rounding]

How about searching the forum for Freeola and then trying to directly contact other Freeola users who have posted in the past - they've presumably got it working and may be able to give first hand info.

[DarrenJ]

Good news, sorted it, finally!

In Advanced Network Setup, I had to set the CGI-BIN URL to: http://www.**********.co.uk/cgi-bin/ (even though no CGI-BIN folder exists on my server)

and have the PATH TO CGI-BIN set to /CGI-SHL

Weird eh?

Anyway, thanks for the help along the way guys, much appreciated.