Shipping

[kessock]

Evening All,
I am just trying to change my postage costs as follows:
UK Mainland orders.
<£20 postage £3.99
>£20 Postage £5.99
Next Day £8.99

Non UK Mainland.
<£20 postage £3.99
>£20 postage £11.99
Next Day £13.99

Fuel UK Mainland
£6.99

Fuel Non UK Mainland
£15.99

I am going around in circles and can only get the £5.99 and non UK £11.99 to appear for delivery when placing an order over £20.
Does anyone know why I can't get the next day part to appear, as I am putting in the same setting in the class under the shipping costs but it simply is not coming up as an option.
Please help.
Cheers.
Mark

[TraceyG]

Hi Mark,

What do you have set for the 'Excess' for each of your classes?

[kessock]

Setting

Hi Tracey,
I have got the don't allow excess selected as guided by support, but this doesn't seem to be working correctly.
I did email my shipping file to kcsupport and he called me last week on 2 occassions, and again the same day I emailed the settings after changing the excess as instructed but as yet he has not come back to me.
Any ideas.
Thanks.
Mark

[TraceyG]

Hi Mark,

The way I see that you need to set up your shipping is as follows:

Calculation basis set to 'by value'

Mainland UK (zone)
-- Standard (class)
Value.............Cost
£20.00...........£3.99
£20.01...........£5.99
Set the 'Excess' to 'Take the highest value in the table'

--Next Day (class)
Value.............Cost
£1.................£8.99
Set the 'Excess' to 'Take the highest value in the table'

--Fuel (class)
Value.............Cost
£1.................£6.99
Set the 'Excess' to 'Take the highest value in the table'

Non Mainland UK (zone)
--Standard (class)
Value.............Cost
£20.00...........£3.99
£20.01...........£11.99
Set the 'Excess' to 'Take the highest value in the table'

--Next Day (class)
Value.............Cost
£1.................£13.99
Set the 'Excess' to 'Take the highest value in the table'

--Fuel (class)
Value.............Cost
£1.................£15.99
Set the 'Excess' to 'Take the highest value in the table'

This should give you what you want.

[kessock]

help

thanks for that, it is a great help.
regards.
mark

[Donna Kempster]

Same problem

Hi ya

I'm having the same problem with my shipping - I want to ship to UK with a standard postage rate and a next day rate. I have set the shipping up exactly as your last post Tracey except I've got only one value which is set to £9999. I have don't allow excess ticked and take the highest value in the cart but when ever I put anything in my basket it always goes to our standard rate of £3.50 no choice for next day?

Any ideas as I've run out!

Cheers Donna

[TraceyG]

Hi Donna,

Can you confirm that you have the following set up:

UK (Zone)
-- Standard (class)
Value.............Cost
£9999...........£3.50
'Excess' is set to 'Don't allow Excess'

-- Next Day (class)
Value.............Cost
£9999...........£x.xx
'Excess' is set to 'Don't allow Excess'

I've just tried ordering something on your site which was £299.99 and the shipping cost was £23.50 (but I didn't get a choice of anything).

[Donna Kempster]

Hi Tracey

The current site (live) has shipping by weight of item £3.50 for standard and £23.50 for heavy. Sorry I should have made it clearer we're upgrading to multi user multi site http://trials.actinic.com/trials/trial36724/ and that is where the change needs to take place - we are no longer selling furniture so no need for heavy item but we want a next day delivery option as some of our products people want urgently.

Cheers D

[TraceyG]

Hi Donna,

Can you confirm if your shipping setup is as I have set out above please.

[Donna Kempster]

Hi yes it is set to exactly as you have detailed it above. Cheers D

[TraceyG]

Hi Donna,

Can you try the following please:

- go to the 'Design' menu and select 'Library'
- on the 'Layouts' tab, expand the 'Web Page Inner Layout' group (click the '+')
- right-click on 'Order 02 Bulk Area' layout and select 'revert to factory settings'
- close the 'Library'
- update your site and see if this helps.

[Donna Kempster]

no sorry that didn't do it either. D

[TraceyG]

Hi Donna,

I've just tried the above set up in a default site and it works without any problems. There must be something corrupt somewhere in your software so could you register a query here so that we can get a snapshot for further investigation (or call in if you have a cover contract) - please include the address to this thread so that whoever picks it up can see what we've already tried.

[Donna Kempster]

Thanks Tracey - have emailed your support - we bought the product yesterday so loads to do now to get live will post once I know what the problem was.

Cheers

Donna

[TraceyG]

Hi Donna,

If you just bought the software yesterday then you get 30-days free telephone support so you can call in if you want it sorted a bit quicker.