8.5 Update- PSP pending stock problem

[Widdy]

Hello,

I have just upgraded to version 8.5 from 8.4, Since I have been using actinic from version 7 up untill 8.4 when a customer places an order and aborts or fails to pay for an order their order was placed in the PSP pending section and stock was not deducted until the payment was marked as received, after upgrading the stock is now deducted straightaway, which means products are marked out of stock when they are in stock and then re-ordered from my suppliers.
Also I have 35 days of PSP pending orders which I received in 8.4 and stock was not deducted, now as I delete them, stock that does not exist will be added to my store.
I have disabled the automatic order deleting to stop my stock levels increasing on their own and will delete all new PSP pending orders as soon as possible, but this cannot be supposed to happen.
Does anybody know if there is a setting that I need to change or if this is a bug.

regards
Ian

[Bruce]

Ian,

I am running this past Development at the moment I will update you with what they say.

Kind regards,

[Bruce]

Ian,

Still waiting to see if there is any cleaver way to work around the problem with the PSP orders you have from 8.0.4. I will update you later today.

Kind regards,

[bella]

Hi
Can you clarify this to me.
Are orders with PSP pending reducing your stock holding?

Because in this thread:
http://community.actinic.com/showthr...=stock+control
we were assured this stock control problem was resolved in V8.

I have purchased v8 for this reason only

[Darren B]

Ian

I am sure that in previous versions it still deducted the stook even when pending and then when you deleted it never put the stock back on, i could be wrong

I do not have an 8.04 version to check, i know that 8.5 actually adds it back on when deleted now (fixed a bug i believe).

Cheers
Darren

[Darren B]

Bella

V8.5 not previous versions

[bella]

I need some extra reasurance, could someone from Actinic re confirm that stock is adjusted appropriately when psp is pending and when this sale is subsequently deleted...

[Bruce]

Teresa,

With v8.5.0 when you download an order that is PSP pending it will delete an item from your stock and upon deleting the pending order Actinic will correctly replenish the stock.

Earlier versions did not reduce the stock till Payment was received, but upon deleting a pending order it added stock back. v8.5.0 has addressed and sorted this bug.

Kind regards,

[Darren B]

Thanks Bruce but i am still no convinced that was how mine worked????

Darren

[bella]

Thank you.
Was having a few kittens over this!!

[Bruce]

Darren,

Can you try with a PSP pending order in a version prior to 8.5 please. If you place and order and it comes through PSP pending, then download that order, nothing will happen with the stock. If you however ship the product/ or complete payment then stock will be reduced accordingly. However if the order was still in PSP pending and you deleted the order, it would add back one item to your stock.

Kind regards,

[Widdy]

eh?

Hello,
In 8.4 when an order was downloaded that was PSP pending the stock was not adjusted, was this treated as a bug? I hope not because I do not want the stock to be adjusted, until the order is paid for it is not a sale, sometimes a customer can have trouble with nochex or paypal and go back to the checkout to choose another payment option and can generate 2 or 3 orders but only 1 payment. Currently if mole end automation updates the catalog his desired product will be out of stock, even though in reality it isn't.

If all psp pending orders are supposed to deduct stock, I will have to delete them straightaway to keep stock up to date on the website, which could cause problems if they just take too long on the checkout, how does Actinic handle the situation of a payment being received but no order existing for it.

Ian

Can you try with a PSP pending order in a version prior to 8.5 please. If you place and order and it comes through PSP pending, then download that order, nothing will happen with the stock. If you however ship the product/ or complete payment then stock will be reduced accordingly. However if the order was still in PSP pending and you deleted the order, it would add back one item to your stock.

This is what happened prior to 8.5 and what I would like to happen again

[Darren B]

Bruce

I do not have 8.04 anymore, upgrade last night in the hope it fixed this missing ID19 problem in another post, which it did not

anyway i have another PC around here somewhere when i get 5 i will give it a go

Sorry to cause confusion, i am not saying i am right just that was they way i understood it to be.

cheers
Darren

[Bruce]

Ian,

In 8.4 when an order was downloaded that was PSP pending the stock was not adjusted, was this treated as a bug?

This was not considered a bug. If one of these orders were deleted, they added stock back without having actually removed stock, this scenario was the bug. So if you decided to clean up your database by deleting all orders from a few years ago, all the stock you sold in those years would be added back.

Previously PSP and non-PSP orders were handled differently - PSP orders idn't reduce stock when the order was placed (only when the payment authorisation arrived) however non-PSP orders reduce stock immediately. In our view there is no real difference between the two types of order - in other words a PSP order that may not get authorised is no different as far as we could see from one of the other payment methods e.g. Credit Card Details Sent Separately that may not turn up. So we took the view that everything would be simpler to understand and be more reliable if all orders behaved the same. This was done to try and have more consistency in how stock was handled on orders.

The other question then is whether stock should be updated at the time the order is placed, or when the order is paid, or when the order is shipped. The latter two may need some cross-over in case of payment on delivery, invoice with order etc. That is why it was much simpler to stick with the first approach.

To deal with the issue you have with the PSP pending orders from v8.0.4, there are two options here...

1. Delete the orders having made a note of the items on each and then reduce stock again.

or

2. On each PSP pending order, mark all the items as shipped and then delete the order.

We are 99% certain the 2nd approach works but would suggest that you try it on one order first to make sure before you do them all.

Kind regards,

[Widdy]

Thanks Bruce, this situation is a pain for me personally but is probably fine for the majority of Actinic users so I guess that is the way it must be, but could you maybe suggest to development an option whereby we can choose which method to use, it would add a bit more flexability.

Ian