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    Some help please

    Hi

    Uploaded new site www.helbentdesigns.co.uk

    Having some problems with some products saying

    A General Script Error Occurred

    --------------------------------------------------------------------------------
    Error: The specified product (reference 24) has just been removed from the catalog. Please return to the catalog and continue shopping. If you press the Refresh or Reload button on your browser, the removed products will no longer be visible in the catalog. We apologize for the inconvenience.
    --------------------------------------------------------------------------------
    Press the Browser back button and try again or contact the site owner

    This is on a few of the products, I ve checked them and cant find anything different with them to the rest. any ideas?

    Also when Im viewing the pages they seem to be overlapping the login section?

    Thank you

    #2
    Can you give us a note of how to find some faulty products?
    Norman - www.drillpine.biz
    Edinburgh, U K / Bitez, Turkey

    Comment


      #3
      Sorry, didnt think to do that...

      http://www.helbentdesigns.co.uk/acat...ht_Holder.html

      The above is the general script error.

      The below is on some but not all

      http://www.helbentdesigns.co.uk/cgi-bin/ca000001.pl

      The following product(s) can not be added to the cart.
      You can find the error description(s) by following the link(s).
      Retro Flower Weekend Bag

      thank you

      Comment


        #4
        In the add to cart code for the tea light holder, I see _24 - which means there is a leading space in the product reference. Can you check that?
        Bill
        www.egyptianwonders.co.uk
        Text directoryWorldwide Actinic(TM) shops
        BC Ness Solutions Support services, custom software
        Registered Microsoft™ Partner (ISV)
        VoIP UK: 0131 208 0605
        Located: Alexandria, EGYPT

        Comment


          #5
          I don't think it's a leading space. The submit image is called _24 which is the usual way Actinic names these things.

          I don't see any real difference between code for a faulty product and a working one.

          This may be one of the cases where Compacting the Database and Refreshing the site helps.
          Norman - www.drillpine.biz
          Edinburgh, U K / Bitez, Turkey

          Comment


            #6
            Compacting the database?how do I go about doing that?
            Am in the process of trying a refresh also.

            thank you

            Comment


              #7
              Not sure about V8 (not running this myself) but in previous versions the compact database can be found under Housekeeping

              Comment


                #8
                Originally posted by Norman
                I don't think it's a leading space
                You are right - as always. I tried to check another product before posting, but got lost in the forest of other product code.
                Bill
                www.egyptianwonders.co.uk
                Text directoryWorldwide Actinic(TM) shops
                BC Ness Solutions Support services, custom software
                Registered Microsoft™ Partner (ISV)
                VoIP UK: 0131 208 0605
                Located: Alexandria, EGYPT

                Comment


                  #9
                  Hi guys

                  Thanks so much, I followed a thread I found by chance with some-one who had the same problem.
                  As you suggested a compacted the database and it said it found an orphan, I moved this to a cat and it seemed to fix the problem!?Baffling!(to me)

                  thanks again

                  Comment

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