Item out of stock message after psp page?

[Shacks]

Since upgrading to 8.5 I have had 2 customers with the same complaint, I have just been given some feedback and this is what she said "After I had imputed the card info and it had been processed and the page read-with one sentence "this item is not in stock"" I use stock control on my items and use Mole End one stop automation to keep the stock levels up to date. The problem seems to happen when a customer purchases the last item in stock.
Any help would be greatfuly recieved, both customers felt cheated after entering their credit card details and then being given this message.

Thanks

Shacks

http://www.bikinishack.co.uk

[Shacks]

Some more investigation!

I have spoken to Jan at MoleEnd, she thinks that it has something to do with the way 8.5 deals with the stock control, I'll do a couple of dummy orders to see how 8.5 is working it out.

http://www.bikinishack.co.uk

[Bruce]

Sue,

The following thread will explain how it works with v8.5.0 http://community.actinic.com/showthread.php?t=28276 check post #14

Kind regards,