Protx initial test error

[MASTERforge]

On the page which you click to proceed to the protx payment site i get the error:

Error executing the on-line credit card plug-in script. Unrecognized character \x7F at (eval 41) line 15.

Has anyone experienced anything similar and could help me out?

I have no idea what this is or means, so any help is gratefully received.

[Darren B]

Never seen this before, and i do not have to click on any page to go to PROTX it automatically directs me

Darren

[wjcampbe]

If you are testing with your own Protx details, check that you have correctly edited the OCCProtxScriptTemplate perl file and put the correct password in Settings | Business Settings.

Don't worry about having to click to visit Protx, but the normal messsage is that Protx is in test mode and no actual money will be taken.

[MASTERforge]

Hi,

Thanks for the help. Perhaps I can clarify the situation better:

I downloaded the actinic-222-upgrade.zip
Replaced the files as requested
Changed password ‘testvendor’ to my VSP Admin PW
Incremented the version by 1

In actinic business settings I:
Set the vendor to my vendor name
Put the actinic key in.
Set it to production mode, I have also tried test mode with this setting.

Uploaded to my site
Put a product in the cart
Proceeded to the checkout, at the point where is says choose your payment option I choose Protx this takes me to the next page and I receive the following error code:

Error executing the on-line credit card plug-in script. Unrecognized character \x7F at (eval 41) line 15.

I have no idea what this is. If you could help me. I would be really grateful

[MASTERforge]

Just spoke to Protx they said the error message was not generated by protx and advised that I speak to actinic.

I don't mean to sound cynical but when I read that I thought 'I am so screwed now'!

[TraceyG]

Hi,

Replaced the files as requested

Which files have you replaced, you shouldn't have to replace any files, only amend some?

All you should need to do with Protx is:

- close Actinic
- open 'Windows Explorer' and browse to 'c:\program files\actinic v8\OCCUPgrade\CommonOCC' and open 'OCCPROTXScriptTemplate.pl' in a text editor such as notepad
- search for 'my $sPassword =' (without the apostrophes) and change 'testvendor' to the encryption password provided by Protx
- close and save the file
- then browse to 'c:\program files\actinic v8\OCCUPgrade\' and open 'OCCUpgrade.ini' and increment the version number by 1
- close and save the file
- open Actinic and you should get a message about the PSP setup being updated
- go to 'Settings | Business Settings | Payment & Security tab and highlight Protx in the 'Payment Methods' list and then click 'Configure Method'
- add in your Merchant ID and Secret Key as provided by Protx and click 'OK'
- click 'OK' on the 'Business Settings' windows and then update your site.

Error executing the on-line credit card plug-in script. Unrecognized character \x7F at (eval 41) line 15

I can't find any other references to this error before. Some research is showing it as a perl problem. If you would like me to upload default files for Protx so you can start again from scratch can you let me know what the exact version of Actinic is that you are using (Help | About...).

[janep]

Also having probs

- search for 'my $sPassword =' (without the apostrophes) and change 'testvendor' to the encryption password provided by Protx

Should 'testvendor' be changed to 'xxxxxxxxxxxxxxxx' the encryption password - with or without the '

I have tried both and still get errors on v8.5.1

Any other ideas would be welcome - Protx support just referred me to the instructions despite me telling them I had already followed them and attaching the OCCxxx.pl file

Thanks
Jane

[Darren B]

Jane

I had problems before, i am trying to remember which way around i did it.

I am sure that i incremented the occ by one, then restarted actinic and then changed the secret key before upload. I had to do mine this way because when i did it the other way it used to remove the secret key.

Hope this helps

Darren

[janep]

Thanks Darren

It doesnt remove the secret key - it is held there when i look for it but even after incrementing occ by 1 and restarting actinic - it does the occ upgrade and then after uploading the site it errors at protx

thanks again
Jane

[Darren B]

Are you running in test mode or live mode on protx

Darren

[janep]

Test mode for Protx

I am running in Test mode for Protx but the rest of the site is live with other payment methods

i ust cant see what is wrong - i put the vendor name and secret key into payment options and the encryption password and email into the .pl file
i update the version number in the occ ini file but still it fails

I'm stumped at present

thanks for your help

Jane

[janep]

Protx Support are Useless - they passed the buck to Actinic

See the email I received from Protx

--------------------------------------------

I have compared your encryption password in your OCCPROTXScriptTemplate.pl file with your account, and it is correct.

Please contact Actinic directly as it is their software and they will have a better understanding.


---------------------------------------

No more information than that - yet it is their system giving the error

I am using v8.5.1 - is there anything i have missed


I put my vendor name and secret key in under business settings, payment options and put it in test mode

then i edited the OCCPROTXScriptTemplate.pl - which has been confirmed correct

then i edited the ini file and incremented the verision - and saved the file

i then closed and restarted Actinic - which upgraded the payment providers

i uploaded the website and tested it - only to get the following error every time


'The VendorTxCode field may be missing or you may have used an incorrect encryption password'


I am at a loss and with Protx removing the VSP Terminal shortly I shall be without means of taking payment and have to close the sites completely

Regards

Jane

[TraceyHand]

is this only happening since upgrading to 8.5.1?
Or are you adding a new Protx account as a payment provider?

I only ask as this is the same error as I was getting on my 8.5.1 test site and I cured it by re-copying over the ALL of the CommonOCC files from my V7 site to my V8 site.

I guess that's not a useful recommendation if it's a new V8 site you're launching but it solved my problem.

Just a thought anyway

[janep]

New Protx in v8.5.1

Hi

I am trying to set Protx up for the 1st time in v8.5.1 for these sites
I have an old v7 site and I have now tried copying the old OCC files into the directory for v8.5.1 and using those instead but I got the same error message anyway

Thanks for the idea though


regards
Jane

[Bruce]

If you take a look on http://techsupport.protx.com/actiniccartguide.asp you will find that your error is in the FAQ..

I get an error message saying 'The VendorTxCode field may be missing or you may have used an incorrect encryption password'

This is normally caused by the encryption password being entered incorrectly in OCCProtxScriptTemplate.pl. The encryption password is the 16-character string that will look something like:

IopFg1GhwzQSFhIm

This should not be confused with the Actinic Secret Key or Admin password. If you need reminding of your passwords please email support@protx.com

my $sPassword = 'testvendor';

This must remain as it is if you are in Test mode. You need to make the change and enter the password only when you switch to production mode. You need to ask PROTX to put you into production mode and then you will be able to test using the actual password.

Kind regards,