SMTP Setting - Streamline

[Steve HB]

Hi,

I have been trying for days to get the email section working on my Ecatalogue site with no success, I have entered the appropriate settings into the smtp section as advised by my hosting company (streamline.net)...

You need to use the following settings:
SMTP server: authsmtp.streamline.net
SMTP username: your email address
SMTP password: your password
SMTP port: 25

Unfortunately when I operate the test option I am greeted with the following:

Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: failed
authorisation: failed
message: 535 Error: authentication failed

At the moment Actinic are suggesting I sort it with streamline & streamline have said my SMTP settings work.

Not sure what to do next except move to another hosting company!

Any ideas appreciated.

Steve

[I-CC]

Not 100% (but a search for streamline might bring up the answer), but if you do not have any username or password in, and smtp auth disabled, does it work if you place in

localhost

on its own as the smtp server and then proceed through the network configuration settings? Just an idea which works on many, but not sure if it does on them, so a further search might be needed to be certain.

[Steve HB]

Hi, Thanks for the suggestion but unfortunately localhost gives me the same error. Worth a try though.

Cheers
Steve

[TraceyG]

Hi Steve,

Just in case the network test results are incorrect, have you tried uploading the site and placing a test order to see if the emails are sent out?

[Steve HB]

Streamline

Hi Tracey,

Thanks for the reply, I gave up on streamline when they suggested I search the internet for the solution to my problems. I have now moved to "4sure" who so far seem pretty good.

Thanks again
Steve