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    #1

    Freight charges

    can anyone help please.

    I am using the shiny new 8.5. I understand that there are more options with freight. We do not sell much overseas though I have now set up retaes for Europoe and USA. However when we get an order from say malaysia (which we just have) I would like the system to say "contact us for a quote". Because It is very difficult to get rates for such countries. At the moment it takes the default charge of £6.90 and applies that. (the actual postage for the item was £55)

    Is that the best way to deal with this?

    Can anyone advise please. This is getting expensive

    Thanks
    Tags: None
    #2
    If you expect few orders from such places, i would either remove the option or take the time to include the costs. I would suggest that contact for a quote will lose 50% of sales anyway, so if you will get very few, they wouldn't be worth the hassle. When you say the actual cost was £55, how did you find this out? However, you did find it out, i would use that method to either fill out with the correct costs so it is automatic or remove the option personally.

    Comment

      #3
      There is an extensive shipping import available on the Actinic website which will set things up for most eventualities very quickly.

      Comment

        #4
        Thanks for the response.

        Th reason that I cannot put rates in for all these smaller coub=ntries is that I cannot get the rates off Fed Ex or similar. Rates vary so much due (they say ) to fuel charges!!!

        What do other people do to work out a rate for singapore, Malaysia or Dubai?

        I am happy to include rates if people can tell me where to get them. My goods vary in weigt from 500g to 5kg

        Ruralweb - You also mention that actinic can impoprt rates from the main website. Can you tell where I can find that and how I can do it. Also does it include rates for overseas as well as UK.

        Thanks very much

        Comment

          #5
          The only was we have managed this is to set up fairly high carriage charges in Actinic which will (hopefully) overestimate the carriage charge. We then have a statement that says if the actual charges are less we'll refund the card and if it's more we'll contact you for your instructions.

          This way 95% of the overseas orders are processed as normal and all we have to do if refund the card for the overcharge.

          Before we adopted this method we were spending a lot of time contacting overseas customers with quotations - most of which we never heard from again.

          Richard

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            #6
            Actinic Shipping import files - http://www.actinicdownloads.com/shipping.htm

            Comment

              #7
              Thanks waggers I suppose I will have to go that road

              Ruralweb,

              Thanks for that. Unfortunately the downloads don't work in ver 8.5

              Comment

                #8
                I believe the download was disabled Derek as they were causing sites to crash due to an inherent bug. Hopefully they are reintroduced shortly, maybe a phone call to support would get you a timescale or one of the mods can answer.

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                  #9
                  Unfortunately the downloads don't work in ver 8.5
                  I know - I found the bug last month. If you have V7 you can import them into a default site then upgrade the site to V8, export the shipping tables and use them in your new site.

                  Failing that chris was going to get them amended for 8.5

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