Issue Credit Notes on V8

[chris ashdown]

Is it possible to issue a credit note in V8 as it appears you cannot have negative payments and transfer via Link to Sage

[Bruce]

Chris,

What happens if you add an adjustment to a negative amount in Actinic to correct it, can you still not transfer it to Sage?

Kind regards,

[chris ashdown]

Thanks Bruce but it will not transfer negative or zero amounts

using v8.4 plus newest link to sage 50

[cdicken]

The way to do this is to transfer the order to Sage before the credit note is raised. I'm guessing you are using Sage for all your accounting so I would raise the credit note in there. You can also make a 'Credit' in the payment history of the order in Actinic if you want the two to tally up.

[wahahey]

You can also make a 'Credit' in the payment history of the order in Actinic if you want the two to tally up.

Can you please explain exactly how to do this? - i can't find an option to raise credit within payment history

[cdicken]

Under 'Transaction' in the 'View Payments' window select 'Credit Card Credit' or 'Debit Card Credit'.