Unable to download/retrieve orders

[globefox]

Hello I am very confused,
This site has been set up for a few months but we've not done much with it. We carried out test orders when it was set up - fine.

We had an order come in today, with all the usual emails etc, but have not been able to retrieve it.

I have ensured that order processing is enabled, the network settings have been tested and are OK, but the download orders function is disabled and the buttons greyed out.

Any further suggestions welcome as this should be easy but is driving me bonkers,
best
Lucy

[Duncan Rounding]

Look in Design|Designer Options on the menu and see what is enabled.

[RuralWeb]

Check that the site is in production mode not test mode

[globefox]

Thank you.

It was indeed the designer options setting.

8 is a wonderful beast but there are so many features to keep track of..

best,
Lucy