displaying ex VAT prices to customers who log-in

[Phoenix164]

I am displaying ex vat prices to trade customers, however when they log-in the website only displays VAT inclusive pricing.

Can I change this so ex-VAT is displayed site wide, until the later checkout stages.

[Bruce]

Jonathan,


This is a bug within the software, here is the workaround. Open ActinicOrder.pm' and search for the following line

Comment the below with a '#' in front of it
Code:

if ($::g_pSetupBlob->{TAX_INCLUSIVE_PRICES} && !$::g_pSetupBlob->{TAX_EXCLUSIVE_PRICES})

Change the following:
Code:

if ($::g_pSetupBlob->{TAX_INCLUSIVE_PRICES}) { $sFormat = ACTINIC::GetPhrase(-1, 219); # 'Including: %s' } else { $sFormat = ACTINIC::GetPhrase(-1, 67); # 'Excluding: %s' }

to

Code:

#if ($::g_pSetupBlob->{TAX_INCLUSIVE_PRICES}) #{ $sFormat = ACTINIC::GetPhrase(-1, 219); # 'Including: %s' # } # else # { $sFormat = ACTINIC::GetPhrase(-1, 67); # 'Excluding: %s' # }

So you have commented out the IF clause.

Please try that.

[Phoenix164]

Thanks bruce

I have added a # to the first line of code you mention.

I have changed the second line of code as you have suggested.

Unfortunately the products are still showing VAT inclusive pricing. When they add a product to the basket the Add to cart confirmation page still also shows inclusive pricing.

However, when they click check out now, the price changes to VAT exlusive.

Customers who do not log in, can view exc vat pricing on all products, when they add it to the basket, the Add to cart confirmation page then also shows inclusive pricing. Then it goes back to exclusive pricing again on the next page.

[Bruce]

Ok, will need a link to check this for you as well as a username and a password.

Kind regards,

[Phoenix164]

I have sent you a message with the required details.

Thanks for looking into this.

Jonathan

[Phoenix164]

Bruce, did you get the login details?

[Bruce]

Hi There,

I did get the mail, though it has completely slipped my mind to post the findings back here, I did drop you a mail.

I can replicate the issue you mention on your site, though trying the same thing on v8.5.0 on a default store does not bring up that problem and is not reproducable under any circumstances.

Kind regards,

[Phoenix164]

Thanks bruce.

Where do we go from here?

[Bruce]

You will have to raise a support ticket or call support if you have a cover contract, so that a member of the team can take a look at a snapshot of the site to see what could be causing the problem.

Kind regards,

[Phoenix164]

I have uploaded a snapshot for support to have a look at

Thanks