shut down

[leny]

When i go to marketing Then either new products list or best sellers list actinic closes down and sends an error report any sugestions please

[Donald Gray]

When i go to marketing Then either new products list or best sellers list actinic closes down and sends an error report any sugestions please

Might help to know what the error report is Leny.

[jont]

Is it a new site or a v7 upgraded?

Open Actinic and go to Housekeeping | Compact Database as a starter for 10

[leny]

Is it a new site or a v7 upgraded?

Open Actinic and go to Housekeeping | Compact Database as a starter for 10

this is a new site but i have just upgraded to ver 8.5

[leehack]

Try a download of the full product, rather than the patch and eliminate any problems in that area first.

[los_design]

When i go to marketing Then either new products list or best sellers list actinic closes down and sends an error report any sugestions please

Is your OS Vista?

[leny]

no MS XP home

[Bruce]

leny,

I would suggest taking this issue up with support if any of the suggestions above have not assisted you. You can raise a support ticket here. We will need a snapshot of the site to investigate.

Kind regards,

[lily10]

Marketing /Best sellers - error

Hi
I am also having a similar problem when trying to select Best Sellers, I get the following error:

Catalog-Internet Sales Application has encountered a problem and needs to close. We are sorry for the inconvenience.

I tried de-installing Actinic and then re-installing the full version again ( v8.5.1). Having done that the Best sellers worked fine; however, as soon as I imported my site it came up with the same error again. I've compacted the database but am still getting this error.
Any suggestions gratefully received as I am stumped.
Many thanks!

[Bruce]

Lily,

Has this issue been sorted or is it still happening? Have you contacted support as yet?

Kind regards,