Duplicate product problems after V8.5.1 upgrade

[cdicken]

Jules

Hi,

I am also having problems with duplicate products. I have discovered that when I view any duplicate products the extended information window displays as it should. However, when I click on the 2nd pop-up window which is used to show the dimensions of the product, I get the following error in the window with no product information:

'404 Not Found

The page you requested was not found.'

This only happens on the duplicate products and within the 2nd pop-up window. Any ideas as to how can I resolve this?

This is a separate issue, and unrelated to the issue described in this thread.

What it sounds like is that duplicate products are not inheriting the main product's values for the second extended information page. You can check this yourself - go to the duplicate and look at the where the value for the custom variable is entered. Is the value there?

You can set up which values are inherited by duplicate products, and which ones are independent, in 'Settings | Duplicate Field Configuration'. Scroll down until you see your custom variable, and ensure 'Modifiable in Duplicate' is not selected. You then probably need to reset your duplicates.

[JulesRS]

Hi Chris,

I don't fully understand what you mean here. What am I looking for exactly?

look at the where the value for the custom variable is entered. Is the value there?

I have checked in 'Settings | Duplicate Field Configuration' and 'Extended Info Page Design', 'Pop up Window Width & Height', 'Product Layout', 'Product Image Layout', 'Price Layout', 'Attribute List Layout', 'Component List Layout' and 'Column Count for attributes' and 'Type of extended information page' all currently have 'Modifiable in Duplicate' ticked.

Do I need to untick all of these or just the extended info one?

Thanks,

[jmedinger]

The problem is with this bit of code in the product layout:

<input type="text" name="Q_ProductReference" size="4" value="DefaultQuantity" class="form_input_general" />

and also

<input type="hidden" name="Q_ProductReference" value="DefaultQuantity" />

To fix the problem, the variable 'ProductReference' needs to replaced with a new variable called 'ProductID'.

Chris

Do you mean that this line

<input type="text" name="Q_ProductReference" size="4" value="DefaultQuantity" class="form_input_general" />

will become

<input type="text" name="Q_ProductID size="4" value="DefaultQuantity" class="form_input_general" />

*OR*

<input type="text" name="ProductID" size="4" value="DefaultQuantity" class="form_input_general" />

(note the missing Q_ in the second version)

Regards

Jos

[cdicken]

Do I need to untick all of these or just the extended info one?

You only need to check the Extended info one - you can leave the rest of them as they are. Then try resetting one of your duplicates (with the 'Reset Duplicates' button on the main product) and see if it works any better.

If that doesn't work, I think you might have to contact Actinic support and ask them to take a look at your snapshot.

[cdicken]

<input type="text" name="Q_ProductID size="4" value="DefaultQuantity" class="form_input_general" />

This is the one you want. You are only changing the variable, so leave the 'Q_' bit in there (that's what tells the online scripts that it is a quantity value. You are missing a closing quote, so make sure the HTML you use is:

<input type="text" name="Q_ProductID" size="4" value="DefaultQuantity" class="form_input_general" />

[bentleybloke]

Just out of curiosity, why has the variable been changed from ProductReference to ProductID? Is there some new forthcoming functionality or does it fix something?

I expected it to force the cart link back to the actual product that was added to the cart (i.e. the correct duplicate) but it doesn't seem to.

[leehack]

Sounds like a primary key to speed up the database to me.

[RuralWeb]

I seem to remember that one of the fixes added was to correctly reference product duplicates when on the same page as the main product.

[PeterThake]

Duplicate problems

I just found out (from a customer) that I had the same problems with duplicates (error message with a link to the problem that goes nowhere). I think I have fixed this by reverting all the Product Layouts in the Library. And updating the duplicates.

Bit worrying this - I am in the process of paying for my upgrade to version 8 multi site and it is tempting to pull the plug. Seems a bit buggy. Would be nice if it worked 'out of the box'. Presently it keeps crashing out on me when I use the Reset Duplicates option... Quickbooks Link seems to be hard coded to only allow one reference to each Quickbooks Item in the translation table... a major bug in the form of non-working duplicates got through system testing (heads should roll!)... technical support do not call back... I even looked at alternatives to Actinic today!

For £1000+ I am not impressed.

[RuralWeb]

a major bug in the form of non-working duplicates got through system testing (heads should roll!).

They worked perfectly until the latest release which fixed a problem I had not heard of before but I agree that duplicates are causing major problems now.

Another one I have just found is that components with product related prices are not working in duplicates - I think actinic need to undo what they did PDQ as I now have two sites that dont work anymore

[leehack]

They will yield one day and confirm that whatever they try to do on the testing front, it isn't good enough and i don't think it ever has been. Why they don't approach some forum members is beyond me, they miss one big trick on these improvements.

Every single release seems to:

1. Address 8 bugs perfectly
2. Introduce 1 new one
3. Re-introduce 1 or 2 old ones

[Bruce]

Thanks for the comments, I would suggest raising the issues as tickets with support if the following does not help..

This only happens if have custom layouts (or are using standard layouts but didn't let Actinic upgrade them). The problem is with this bit of code in the product layout:

<input type="text" name="Q_ProductReference" size="4" value="DefaultQuantity" class="form_input_general" />

and also

<input type="hidden" name="Q_ProductReference" value="DefaultQuantity" />

To fix the problem, the variable 'ProductReference' needs to replaced with a new variable called 'ProductID'.

The variable needs to be replaced in all the product layouts (other than where it is prefixed with 'Ref: ') and elsewhere in the library as well. You can find all instances of 'ProductReference' by right-clicking within the library and selecting 'Find'.

You'll find further instances of this within the following library groups:

Add to Cart Button - all layouts
Components - all layouts
Best Sellers Lists Entries - all layouts
Related Products Lists Entries - all layouts
New Products Lists Entries - all layouts
Also Bought Lists Entries - all layouts
Extended Info Button - all layouts
Attributes - Push Button Grid
Extended Info Layout - Includes Add To Cart Button
Day List - all layouts
Month List - all layouts
Year List - all layouts

Kind regards,

[bentleybloke]

I've got a problem with the push button grid.

I'm not 100% certain if it should work this way, but since it allows you to set it up I believe it should.


Scenario.

1. Create product call it what you like and have a 0.00 price
2. Create a component
3. Create two attributes with some choices each
4. On the component click the permutations tab and then click fill
5. Set the "attributes in push button grid" to 2 on the main product and choose "sum of component prices" for the pricing model.
6. Setup the permutations to use associated products and use associated product prices.

The grid appears ok and uploads (although it won't show in design view - grrr). Navigate to the product and click one of the add to cart options. The product is added to the cart, but it doesn't show any of the attribute/choice values in the cart grid and doesn't fill the price column.

[RuralWeb]

The product is added to the cart, but it doesn't show any of the attribute/choice values in the cart grid and doesn't fill the price column

Exactly the same problem as I have with duplicates - bloody useless

[RuralWeb]

You'll find further instances of this within the following library groups

Bruce you are joking I hope - Ive several sites showing this problem and there is no way I am patching them all.

You need to get a grip of your upgrades as they are wrecking sites left right and center - I cannot run a business based on Actinic if this bollocks happens on every upgrade and I have to fix clients sites every time they upgrade. When you select option 2 on upgrade it should do as it says ie upgrade without affecting my design - at the moment it is doing exactly the oposite.