Version 8 Problems Constant
Hi there
Not sure if anyone can help us out here, we recently upgraded from version 6 catalog to version 8 business. We followed all the instructions to a 't' and managed to upload successfully, they very next day i amended some prices and would it work erm no !
I have been through so many different scenarios with actinic support (they also host our site now) but to no avail to date we have:
deleted all pl. pm, cat and fil files
Checked all zonealarms and firewall settings
removed all software and re-installed, re imported the snapshot of the site and still wont upload
On thursday i spoke with actinic support, who can manage to upload the site their end but for us it refuses to work, apparantly some of our persmissions were not set correctly so they changed them but It will still not refresh or upload the site, it gets to purge files and the whole problem goes into not responding mode and throws you out.
We have only managed to get the products on there so far and my designer is itching to get our dreamweaver designed page up there but cant !!!!
Any have any ideas of where to turn now ?!! I am now thinking of picking the pc up and throwing it out of the window.
Yours S,
A very frustrated actinic user
Not sure if anyone can help us out here, we recently upgraded from version 6 catalog to version 8 business. We followed all the instructions to a 't' and managed to upload successfully, they very next day i amended some prices and would it work erm no !
I have been through so many different scenarios with actinic support (they also host our site now) but to no avail to date we have:
deleted all pl. pm, cat and fil files
Checked all zonealarms and firewall settings
removed all software and re-installed, re imported the snapshot of the site and still wont upload
On thursday i spoke with actinic support, who can manage to upload the site their end but for us it refuses to work, apparantly some of our persmissions were not set correctly so they changed them but It will still not refresh or upload the site, it gets to purge files and the whole problem goes into not responding mode and throws you out.
We have only managed to get the products on there so far and my designer is itching to get our dreamweaver designed page up there but cant !!!!
Any have any ideas of where to turn now ?!! I am now thinking of picking the pc up and throwing it out of the window.
Yours S,
A very frustrated actinic user
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