Error message when trying to access Best Sellers

[ArtyMiss]

I am trying to access Marketing|Best Sellers, but Actinic crashes every time. The error messsage reads:


CiceroUIWndFrame: Catalog.exe – Application Error

The instruction at “0x5ad71531” referenced memory at “0x00000014”. The memory could not be read.

I have compacted databases, but this has not helped.

Any help appreciated.

[Bruce]

Hi Amanda,

I have been speaking with Teclan and have asked for a snapshot of the site.

Can you tell us if you made any changes before this started to happen. Were the best sellers working before this error occurred?

Kind regards,

[ArtyMiss]

Hi Bruce,

I was editing the text on the content page. I wanted to change the font size & content for where is saud 'Best Sellers' on the screen.

In the design tab, I selected the content page.

I highlighted the text and went to 'Click here to edit list layout settings'

In here I changed:

<h2 class="clearall">Best Sellers</h2><table border="0" cellpadding="0" cellspacing="0" width="520" >


to:

<h1 class="subheading">Best Selling Card Making, Scrapbook & Craft Products - Hot Product List</h1><table border="0" cellpadding="0" cellspacing="0" width="520" >

I did the same for 'New products' as well, but with different text.

[Bruce]

Amanda,

Has this issue sorted itself out?

Kind regards,

[ArtyMiss]

Afternoon Bruce,

Strangely it has! I am still having the problem with the code showing when a products as been imported using !!< >!!, but I can access the list & generate new Best Sellers now.

[Bruce]

For anyone else who comes across this particular error message, check out the following link..
http://answers.google.com/answers/threadview?id=334290

This error occurs when users are trying to shut down Outlook, other applications or Windows XP itself, it is caused by the "Speech and handwriting Recognition" part of XP. You need to uninstall it, method to do it is detailed in the link.

Kind regards,