Surcharge Failure

[NVL]

I raised this issue last year and the event is so rare that this is the first time, at least the first time I've noticed it happening again but never the less it is happening...

We levy a surcharge on credit card payments, we have two WorldPay choices as we duplicated them although using the same merchant number etc so that on Actinic we can apply a surcharge to "Credit Cards" but not to "Debit Cards" which works well enough but is not foolproof.

I have an order from May 07th which is showing as "Credit Card" and therefore the surcharge should apply, in Worldpay I've confirmed that indeed the customer used a Mastercard so they have not tried to avoid the surcharge in any way but simply Actinic has not triggered the surcharge before passing the order details to the merchant provider.

All settings are correct and supported by the fact that this works most of the time, when it fails though it costs us money. Any ideas...?

[Kiran]

Hi

I'm am afraid we will need more information in order to be able to investigate this, if it's possible can you get in touch with customer and check with them if they had any trouble when placing the order. Also have you had any more problematic orders since then.

Please let us know

Kind Regards

[NVL]

No problems placing order, they didn't switch payment choice either..., no problems since.

Which is why this is a tough nut to crack.

[traebonne]

Duplicate PSP - How?

Hi David,
I have just read your thread here regarding credit card surcharge failure. You mention that you have duplicated your PSP (WorldPay), and I would like to know how you managed to do this please. Is it no longer possible in the most recent V8 (HIZA)? Other threads would indicate that it was never possible. Really curious as it would perhaps deal with the debit/credit surcharge issue for my client.
I look forward to your (or anyone else who can help's) reply,

Kind regards,
Trae

[NVL]

Worldpay Duplication

There should be a ZIP file attached called OCCUpgrade.ini which you should read first to understand what's happening in there.

Under the [OCC-ID] you'll see that there are two WorldPay references =4 and =5, the one with the ID of 5 is the duplicate and you'll see that has been named WorldPayD to identify it as the one to use with Debit Cards for ease of reference, scroll down to that group.

[OCCProvider:5]
ID=5
ProviderName='WorldPayD'
TestModeAvailable=1
PreAuthorizedAllowed=1
AuthorizedAllowed=1
ClassID='{AC085015-43EE-11D2-9520-080000511272}'
ClassIDManager='{AC080017-43EE-11D2-9520-080000511272}'
PlugInScriptName='OCCWorldPayScriptTemplate.pl'
ProviderURL='https://third-party.select.worldpay.com/actinic/catalog/'
DBPlugInScriptName='OCCWorldPayScriptTemplateD.pl'
DBProviderURL='https://third-party.select.worldpay.com/actinic/catalog/'
Debugging=?1
TechnicalFailAllowed=0
FinancialFailAllowed=0
OnlyAuthorize=?0
TemplateName='Act_OCCWorldpayTemplateD.html'
SiteSubDirectory='CommonOCC'
MaxURLLength=-1
AccountRegistrationURL='http://www.actinic.co.uk/psp/worldpay/index.htm'

In your OCC folder beneath the Actinic installation site/ create the files above in bold by a simple copy-paste-rename (of the original file) which you need to perform in some other folder and then move into the OCC location so the files all reside in the right folder together, they are duplicates of each other but as you can see required...

Now scroll back up the OCCUPgrade.ini file from my zip and check the version number, it needs to be greater than the existing one in your installation, edit that and save the file over the original. Open Actinic and it'll upgrade, re-open and the deed should be done, I'm on the latest version of 8 Business and it works here...

I've done all the work with the country codes etc, strongly suggest you do take a full back up before doing this as it was written for V7 originally. I also have a dropshipping module.

[traebonne]

thank you so much, I'm trying it now!