I have my shipping set up pretty simply.
£1 per item up to a max of £3 for standard delivery
£1 extra up to a max of £4 for "priority" handling etc (so £2 for 1 item, £3 for 2 items)
It's always worked fine. I have it set by weight and everything in the store has a default weight of 1kg.
However, I've had an order come in today and it's been worked out wrongly online
I've attached a screen grab of the shipping tab. This is exactly how it's downloaded. 2 items, with "priority" option...should be £3 and it's "calculated" £3..but has charged £4.
Could it a some sort of bug where the customer has placed additional items in the cart, had the shipping calculated and then gone back and removed items prior to checking out and Actinic hasn't recalculated shipping?
I can't quite understand why it's done what it's done? anyone come across this before
V8.5.1, btw and first time I've had this issue since upgrading.
£1 per item up to a max of £3 for standard delivery
£1 extra up to a max of £4 for "priority" handling etc (so £2 for 1 item, £3 for 2 items)
It's always worked fine. I have it set by weight and everything in the store has a default weight of 1kg.
However, I've had an order come in today and it's been worked out wrongly online
I've attached a screen grab of the shipping tab. This is exactly how it's downloaded. 2 items, with "priority" option...should be £3 and it's "calculated" £3..but has charged £4.
Could it a some sort of bug where the customer has placed additional items in the cart, had the shipping calculated and then gone back and removed items prior to checking out and Actinic hasn't recalculated shipping?
I can't quite understand why it's done what it's done? anyone come across this before
V8.5.1, btw and first time I've had this issue since upgrading.
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