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some images gone missing on products v7 to 8.5.1

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    #1

    some images gone missing on products v7 to 8.5.1

    Hello

    I have just installed 8.5.1 alongside v7 not an upgrade and then did a snap shot into 8.5.1 from our current v7.

    All seemed to be workign ok then I noticed random product images are missing all over the store.

    our site is www.funwarehouse.co.uk

    An example of the problem is this page http://www.funwarehouse.co.uk/acatal..._Costumes.html in the preview in the catalogue on the pc the images show up fine but as you will see on the website they do not.

    I have phone actinic and they have told me to gointo microsoft access and compact/repair the database and then do a complete site refresh.

    Can anyone help me with this problem/ has anyone else had this ?

    I am thinking of rolling back to my V7.

    Also I have had to turn off OTHER CUSTOMERS BROUGHT in marketing as its coming up with hundreds of errors when I upload.

    Simon
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    #2
    I have phone actinic and they have told me to gointo microsoft access and compact/repair the database and then do a complete site refresh.
    have you done this?

    Can anyone help me with this problem/ has anyone else had this ?
    it could be a Vista problem if you are using Vista

    otherwise please check the path name to a missing image in the product dialog box to check the image does exsist at that location

    Also I have had to turn off OTHER CUSTOMERS BROUGHT in marketing as its coming up with hundreds of errors when I upload.
    Its always a good idea to upload in test mode to catch all upgrade issues before going live. What the error message? or is it refering to images?

    Comment

      #3
      hello

      I have tried the compact database option but looking a little further could this be casuing a problem.

      The person who setup the image directoys as used a & in some of the paths would this be casuing the problem.

      If I look at the page aboe I mentioned in firefox even the place of the missing image does not show!

      Comment

        #4
        The person who setup the image directoys as used a & in some of the paths would this be casuing the problem.
        put the image in the site 1 folder and correct the path and see if it now works.

        Comment

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