paypal pro (but not if your in the channel islands)!!!

[starleisure]

We have had a paypal business account for a number of years and we are based in Guernsey Channel Islands.

We just recently applied to upgrade to paypal pro and have been refused!!

I have called them today after they sent one of their dreadful generic emails to decline us.

The guy I spoke to on the phone gave me a completely different reason to the email I had been sent, he said as we are in the channel islands we cant have the paypal pro product.

I asked him if he could tell me were it stated this in the terms etc or were it stated this in the application process I undertook and he said it didnt!!

So they are happy to take our money in a business (normal) account but no a pro version is it me or is this bonkers ??

I am very cross and we are thinking about closing our account.

Anybody have nay thoughts on this ?

Simon


oh and does eveybody else hate the paypal phone system press 1 for this press2 for that enter your phone number enter you account number ahhhhhhhhhhhhhhhh all I want to do is speak to someone

[los_design]

The guy I spoke to on the phone gave me a completely different reason to the email I had been sent, he said as we are in the channel islands we cant have the paypal pro product.

The location was their only stated reason? Aren't you part of the UK then?

oh and does eveybody else hate the paypal phone system press 1 for this press2 for that enter your phone number enter you account number ahhhhhhhhhhhhhhhh all I want to do is speak to someone

Just a lot

[Tony Moore]

Same situiation applies to Republic of Ireland at present.

[bentleybloke]

Not that it helps much but...

Probably some legal issue to do with the Channel Isles being a Dependancy of the British Crown, rather than being a territory/colony of the UK or part of the EU. Would be interesting to know if the Isle of Man is in the same boat.

[fermain]

We are based in Guernsey and I had the same thing. Using HSBC now and much happier with them. Cheaper in the long run and you can talk to real people.
Regards
Martin

[starleisure]

We just wanted to take advantage of the new features in actinic for our paypal customers really.

We already use natwest and have done for years.

I guess perhaps oneday they will let us use it

[Tony Moore]

On a related matter how do you guys handle pay pal charges in your account since they don't see fit to send an invoice as other payment providers do?