Error 500 - Internal server error on digital download link

[YoPo Music]

I've just loaded my site to new 1&1 shared server.
Site has loaded up OK - network settings test fine.
But when you buy a digital download product - and click on the link on the receipt page or the email - you get:

Error 500 - Internal server error
Please try later?

Any ideas? Site has just been refreshed. And it takes about 12 hours to load all the DD files...

The network settings test ok and thus:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST auth.smtp.oneandone.co.uk
WEBSITEURL http://www.yopo.co.uk
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.yopo.co.uk/acatalog/
CGIBINURL http://www.yopo.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST yopo.co.uk
FTPUSERNAME *****
FTPPASSWORD *******
PATHTOCGIBIN YOPO MUSIC/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG

[Duncan Rounding]

maybe make a link to a free DD and post the link so that poeple can see the problem.

[YoPo Music]

Spoke to Actinic this morning – all that was needed was to change the file nph-download.pl in the site 1 folder to download.pl - and refresh the site. Apparently some servers don't like the nph- bit and so you get the error message.

Now all I have to do is wait 12 hour while the DD files reload....sigh

J

[justcarkits]

Was suffering the same issue _ HTTP Server Error 500
Thanks for posting the info - it cured my issue.
Site is again hosted by 1and1, so it would appear that this mod will help when using their servers.

[jody]

question on same problem (digital download error)

I am having the same problem. My file name is downlaod.zip. Can i change the name to download.pl and still have it work? If not how can i get my downlaod file to work with the file name download.zip

thank you,
jody

[pinbrook]

I am having the same problem. My file name is downlaod.zip. Can i change the name to download.pl and still have it work? If not how can i get my downlaod file to work with the file name download.zip

This thread is about changing the name of the perl script that manages the download.

download.zip presumably is the name of the file you are allowing customers to download.

Spoke to Actinic this morning – all that was needed was to change the file nph-download.pl in the site 1 folder to download.pl - and refresh the site. Apparently some servers don't like the nph- bit and so you get the error message.

Leave the zip file alone, and do the above ie change the name of nph-download.pl in site1 folder to download.pl and refresh

[jody]

still not working

Hello

I tried renaming that script. Still no luck. Any ideas?

Thank you,

jody

[Mike Hughes]

Jody, you're going to have to give us more details to work on. Who is your host? What are your network settings? Does Actinic give any error messages when you run a network test?

Mike

[mitchstringer]

Hello

I tried renaming that script. Still no luck. Any ideas?

Thank you,

jody

Try adjusting the folder permissions to 755 (from your hosting space with a simple FTP client, i don't know if you can change them within Actinic), if that doesn't work, change the permission to what they were before, and then, that's me out.

[jody]

digital download problem

Hello,

ok here are more details.

I am running this website on a 1 and 1 developer web hosting. I checked the permissions on it the script is 755. I do not get any error message when i run a test of my network settings. I also tried the renaming of the download script. Also i have a copy of apache running on my home computer. How can i upload to a local host to test my designs before uploading them to real server?

Here are my network settings. Please see if anything is not correct.

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST smtp.1and1.com
WEBSITEURL http://www.energybook.info
IGNOREPASSIVEERRORS false
USERELATIVECGIURLS false
PATHTOPERL perl/bin/Perl.exe
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT true
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
SSLCATALOGURL https://ssl.perfora.net/energybook.info/acatalog/
SSLCGIBINURL https://ssl.perfora.net/energybook.info/cgi-bin/
SSLPATHFROMCGITOCATALOG ../acatalog/
SSLCODEBASE ./
SSLFTPHOST energybook.info
SSLFTPUSERNAME
SSLFTPPASSWORD
SSLPATHTOCGIBIN /cgi-bin/
SSLUSEPASSIVEFTP false
CATALOGURL http://www.energybook.info/acatalog/
CGIBINURL http://www.energybook.info/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST energybook.info
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG


Thank you for the help

jody

[guccij]

That path to perl doesn't look right to me. Most 1and1 settings would have /usr/bin/perl

[RuralWeb]

I would also think twice about how you are taking payments for the download as its possible with ssl to get copies of the download without paying - paypal would be a better option.

If you want to see how its done take a look at the two orders I have just placed.

[malbro]

PATHTOPERL perl/bin/Perl.exe

If you are using an MS server this is correct but not for a linux server which should be /usr/bin/perl

[RuralWeb]

The site is working fine now -

[mitchstringer]

The site is working fine now -

did you change anything?