Fellow Actinic-ers,
This is my first ever post - so be gentle!
We're in the process of building a new site in 8.5.1 on Vista and many times throughout the build we have exported the catalog, updated the data and re-imported it, using the hierarchical file process.
Yesterday, we exported the file as normal, made a few changes and tried to import it. The message we've been getting is:
'An unexpected error occurred while trying to carry out the import. Please check your settings and try again.'
We've tried exporting and then importing, without making any changes, and it still won't go in - arrrrggggghhhhhh.
We've checked through other posts and done the usual things like the final columns got something in it etc.
Can anyone give us any tips were we might be going wrong?
Thanks in advance for any help you can give,
Lisa
This is my first ever post - so be gentle!
We're in the process of building a new site in 8.5.1 on Vista and many times throughout the build we have exported the catalog, updated the data and re-imported it, using the hierarchical file process.
Yesterday, we exported the file as normal, made a few changes and tried to import it. The message we've been getting is:
'An unexpected error occurred while trying to carry out the import. Please check your settings and try again.'
We've tried exporting and then importing, without making any changes, and it still won't go in - arrrrggggghhhhhh.
We've checked through other posts and done the usual things like the final columns got something in it etc.
Can anyone give us any tips were we might be going wrong?
Thanks in advance for any help you can give,
Lisa
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