inncorect paths, irritating

[bagshopuk]

hello everyone

(first off id like to appologise for the ammount of support queries ive posted here)
here`s my problem
im getting this error on the secure side of my site

"Your Catalog URL appears to be invalid. The files uploaded to the given 'Path from cgi-bin to acatalog directory', can not be downloaded via the browser on the given Catalog URL. These two access routes don't point to the same destination on the server."

my catalog url is this:
https://www.thebagshopuk.com/acatalog/

and the path is this:
/var/www/vhosts/thebagshopuk.com/httpsdocs/acatalog/
(the wizard says this is correct and if i change it i get this error message)

"The directory specified as the path from the CGI-BIN to the acatalog directory does not exist on the web server. Check the path. Also see the on-line help for "Path from FTP server to Catalog"."
followed by
"The script does not have permission to write to the web site directory."
then
"CGI-BIN Working Directory: "/var/www/vhosts/thebagshopuk.com/cgi-bin"

CGI-BIN Working Directory Contents
.
..
sts000001.pl
cp000001.pl
sa000001.pm
bb000001.pl
ca000001.pl
cpi
cm000001.pl
md000001.pl
mf000001.pl
ms000001.pl
nph-dl000001.pl
nq000001.pl
os000001.pl
rs000001.pl
se000001.pl
sh000001.pl
ss000001.pl
ab000001.pm
ac000001.pm
ad000001.pm
ae000001.pm
al000001.pm
ao000001.pm
as000001.pm
ax000001.pm
cm000001.pm
dc000001.pm
dd000001.pm
di000001.pm
px000001.pm
sc000001.pm
sl000001.pm
sm000001.pm
ts000001.pl

"/" Directory Contents
.
..
var
dev
proc
sbin
lib
usr
etc
bin
boot
home
initrd
mnt
opt
root
selinux
sys
tmp
stunnel.rnd
.rnd
old
.autofsck

An error occurred trying to read "/www/"

An error occurred trying to read "/www/vhosts/"

An error occurred trying to read "/www/vhosts/thebagshopuk.com/"

An error occurred trying to read "/www/vhosts/thebagshopuk.com/httpsdocs/"

An error occurred trying to read "/www/vhosts/thebagshopuk.com/httpsdocs/acatalog/"

The path to the web site directory you specified (/www/vhosts/thebagshopuk.com/httpsdocs/acatalog/) points to a file.

The web site directory is not readable.
The web site directory is not writable.
Unable to create a file in the web page directory.

No such file or directory

Unable to create a sub-directory in the web site directory.

No such file or directory

As im using the same settings (including permissions) for the non secure side and the wizard has set these for my i find this irregular at best.

Any ides would be highly appreciated.
Thx billy.

PS im running a pipex ubuntu-linux vps (virtual server) with apache and when i get this working il post the full network setting so hopefully you wont get so many silly posts in the future from newbies like me lol

[Mike Hughes]

Check the permissions on the acatalog and cgi-bin directory are set to 777 or 755.

Also export and paste your network settings here otherwise we're all just guessing on what might be wrong.

Mike

[bagshopuk]

network settings

heres the network settings. im changing the permissions atm. strange that it doesnt work with the same permissions as the no secure side though!?

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST mail.thebagshopuk.com
WEBSITEURL http://www.thebagshopuk.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 2
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED true
SMTPUSERNAME itmanager@thebagshopuk.com
SMTPPASSWORD xxxxxxx
SSLCATALOGURL https://www.thebagshopuk.com/acatalog/
SSLCGIBINURL https://www.thebagshopuk.com/cgi-bin/
SSLPATHFROMCGITOCATALOG /var/www/vhosts/thebagshopuk.com/httpsdocs/acatalog/
SSLCODEBASE ./
SSLFTPHOST ftp.thebagshopuk.com
SSLFTPUSERNAME bill
SSLFTPPASSWORD xxxxxxxxx
SSLPATHTOCGIBIN /cgi-bin/
SSLUSEPASSIVEFTP false
CATALOGURL http://www.thebagshopuk.com/acatalog/
CGIBINURL http://www.thebagshopuk.com/cgi-bin/
PATHFROMCGITOCATALOG /var/www/vhosts/thebagshopuk.com/httpdocs/acatalog/
CODEBASE ./
FTPHOST ftp.thebagshopuk.com
FTPUSERNAME xxxxxxxxxxxx
FTPPASSWORD xxxxxxxxxxxx
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /httpdocs/acatalog/

[Mike Hughes]

PATHFROMCGITOCATALOG /var/www/vhosts/thebagshopuk.com/httpdocs/acatalog/

This just looks completely wrong to me, yet your cgi-bin appears to be working.

What happens if you just use ../acatalog/

Mike

[bagshopuk]

I know it seemed odd to me too but as i say its what the wizard gave me.
when i try with say ../acatalog/ i get the same error message as above (and ive tried and still am trying with all varients of :
"PATHFROMCGITOCATALOG/var/www/vhosts/thebagshopuk.com/httpdocs/acatalog/"

... Il jot it down again for you:

first this:

"The directory specified as the path from the CGI-BIN to the acatalog directory does not exist on the web server. Check the path. Also see the on-line help for "Path from FTP server to Catalog".

then:

"The script does not have permission to write to the web site directory."

then finally last but deffinatly not least:

CGI-BIN Working Directory: "/var/www/vhosts/thebagshopuk.com/cgi-bin"

CGI-BIN Working Directory Contents
.
..
sts000001.pl
cp000001.pl
sa000001.pm
bb000001.pl
ca000001.pl
cpi
cm000001.pl
md000001.pl
mf000001.pl
ms000001.pl
nph-dl000001.pl
nq000001.pl
os000001.pl
rs000001.pl
se000001.pl
sh000001.pl
ss000001.pl
ab000001.pm
ac000001.pm
ad000001.pm
ae000001.pm
al000001.pm
ao000001.pm
as000001.pm
ax000001.pm
cm000001.pm
dc000001.pm
dd000001.pm
di000001.pm
px000001.pm
sc000001.pm
sl000001.pm
sm000001.pm
ts000001.pl

"../" Directory Contents
.
..
httpdocs
httpsdocs
error_docs
cgi-bin
anon_ftp
bin
conf
pd
web_users
subdomains
private
lib
usr
etc
tmp
var
statistics

An error occurred trying to read "../acatalog/"

The path to the web site directory you specified (../acatalog/) points to a file.

The web site directory is not readable.
The web site directory is not writable.
Unable to create a file in the web page directory.

No such file or directory

Unable to create a sub-directory in the web site directory.

No such file or directory

[Mike Hughes]

I have to ask this as there have been a number of threads. Did you get your hosting working without SSL first and what were your network settings then?

Mike

[bagshopuk]

I have to ask this as there have been a number of threads. Did you get your hosting working without SSL first and what were your network settings then?

Mike

Unfortunatly ive trawled throught the fourums here and nobody seems to use a linux vps from pipex or they havnt posted any details. (no suprise why they would want to avoid pipex if you have ever had the displeasure of speaking to there support team )
Although i got everything working without SSL first the network settings are basically the same. ive posted the working Non-SSL site details below

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST mail.thebagshopuk.com
WEBSITEURL http://www.thebagshopuk.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 2
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED true
SMTPUSERNAME itmanager@thebagshopuk.com
SMTPPASSWORD xxxxxxxxxxx
CATALOGURL http://www.thebagshopuk.com/acatalog/
CGIBINURL http://www.thebagshopuk.com/cgi-bin/
PATHFROMCGITOCATALOG /var/www/vhosts/thebagshopuk.com/httpdocs/acatalog/
CODEBASE ./
FTPHOST ftp.thebagshopuk.com
FTPUSERNAME xxxxxxxxx
FTPPASSWORD xxxxxxxx
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /httpdocs/acatalog/

again these all work fine, the test passes etc. guess it wasnt such a silly thread after all, tho i doubt thats a good thing lol.
*Bill bangs head against a brick wall with pipex graffited on it*
Thanks for the help
Billy Munroe

[Mike Hughes]

I think you're going to need help from someone who either uses pipex vps or knows the setting or who can go into your server and take a look. The settings aren't intuitive (or that logical) so the best I can suggest is that you log a support request with actinic here: http://www.actinic.co.uk/support/register.htm or call them if you have actinic cover.

Mike

[bagshopuk]

ok ill do that nw, thanks for the help. annoying its friday so im not able to do anymore tinkering till monday morning now. Hopefully the actinic people will have encounterd something like this before tho it wouldnt supprise me if pipex has simply installed the server wrong again, (for the 5th time, i wasnt liying when i said they where c**p lol)
thanks agaian
Billy Munroe