Abend viewing completed orders

[Eileen]

Please can anyone offer some assistance?

we are using 8.5.1 HERA

This one was just reported to me.
If we visit our completed orders and select the 'Shipping and Handling' tab, actinic falls over with :

Catalog - Internet Sales Application has encountered a problem and needs to close.  We are sorry for the inconvenience."

The error signature says:

AppName: catalog.exe	 AppVer: 8.5.1.0	 ModName: actshi~1.ocx
ModVer: 8.0.0.0	 Offset: 0002c3b6

I click the dont send button and then get a Cicero message saying

Catalog - Orders: Catalog.exe - Application Error
---------------------------
The instruction at "0x5ad71531" referenced memory at "0x00000014". The memory could not be "read"

Pending orders are fine.

I wonder if it is related to the changes we made in order to get the 'Special Delivery Instructions' to appear? ref: http://community.actinic.com/showthread.php?t=31098

[Bruce]

Eileen,

Have you managed to sort this issue as yet? If it is still happening, I would sugegst first off reinstating the code you deleted, you would only need to comment out

<actinic:block if="%3cactinic%3avariable%20name%3d%22SimpleShippingIsUsed%22%20%2f%3e">
<actinic:variable name="CheckoutPrompt" value="Simple Shipping Cost" />
</actinic:block>

or replace
value="Simple Shipping Cost"

with
value="<actinic:variable name="ShippingValue" />"

Kind regards,

[Eileen]

Hi Bruce,
I sent a snapshot off to Actinic Support yesterday.

I just tried your suggestion of only commenting out the first block of code in the shipping & handling section, and it still falls over.

If I re-activate the first block and try replacing

value="Simple Shipping Cost"
with
value="<actinic:variable name="ShippingValue" />"

I get an error: The specified variable value (<actinic:variable name=) doesn't exist for variable 'CheckoutPrompt'

[Eileen]

I wonder if it could have anything to do with the fact my shipping charge is 0?

Could something be multiplying or dividing something by 0 and trying to use it as an index to some piece of storage it shouldn't be trying to access?