Announcement

**leehack** · 24-Jul-2007, 10:55 AM

Put site in test mode, switch off SSL and get it working fine at that first, then switch on SSL and test again. V8 runs independently, so don't panic, but please do take the time to have a look at forum names before you post.

**grant** · 24-Jul-2007, 11:18 AM

My apologies for posting in the wrong forum, moderators can move this to the correct forum if they wish

Right, I have switched off SSL and carried out a test connection. There was once again the same failure in the test. I then switched it to test mode to do a test upload, and halfway through the upload there was a similar error.

Any suggestions? As I am completely clueless at the moment!

**dave_finlayson** · 24-Jul-2007, 11:35 AM

Well if what you posted above is correct your website url has an extra 'www.' in it. Remove that and try again.

**grant** · 24-Jul-2007, 11:51 AM

Hi David,

I already ruled that out because it was the same in both. I did spot it and remove it, and it is still throwing up the same error.

Thank you anyway

**Mike Hughes** · 24-Jul-2007, 12:32 PM

It doesn't look like anything obvious. Things you can try before contacting actinic support are:

1. Try Enhanced ftp
2. Try different Passive ftp settings (off and on)
3. Check permissions on acatalog and cgi-bin folders (should be 755 or 777)

Mike

PS. You can't rule something out because it worked before. There's no guarantee that actinic is working the same, so you have to try and see what does/doesn't work.

PPS. As said before. Get it working witout SSL first, otherwise there are too many possibilities to eliminate.

**grant** · 24-Jul-2007, 12:35 PM

I have now tried to test the settings for this site using a completly freshly set up account on the server.

My thinking was that maybe there was something in the CGI-BIN that the Version 7 Actinic that is currently uploaded was conflicting with the Version 8 I am trying to test.

So, I set up a completly fresh account, entered the details - and am getting the same error.

"The test script failed to execute on the web server. The error could be caused by several things. Check the path to the Perl shell, the CGI script extension, the path to CGI-BIN, and the CGI-BIN URL. This error could also occur if your web site is out of disk space or your web server is not configured to accept POSTs to CGI scripts."

Here are the details of the export of the settings.
HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL XXX
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME ******
SMTPPASSWORD ******
CATALOGURL XXX
CGIBINURL XXX
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.XXX
FTPUSERNAME ******
FTPPASSWORD ******
PATHTOCGIBIN www/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG

So, I am stumped as to what the problem could be. It works with Version 7. But the CGI is just not working with this one. We have 4 other version 8's working fine on our Shared server, but cant get this one to work even thought the settings are all the same.

Any further ideas anyone??

**Cammy** · 24-Jul-2007, 12:41 PM

Hello!

I am getting the exact same errors. All my network settings are as per my hosts instructions. Have tried upgrading to version 8.51 and still getting the same errors. T

hese errors occur when I test the website network settings. When I actually click on upload the majority of the files go, but it gets stuck on the last item and throws the error "an error occured while sending the merge request"

Sorry I can't be any help to you, but I am eagerly watching this post for any solutions.

Regards,

Cammy.

**Mike Hughes** · 24-Jul-2007, 12:46 PM

If it looks to be specific to this instance of V8 then I would definitely call in actinic support to take a look.

Mike

**Cammy** · 24-Jul-2007, 01:22 PM

Grant - I have also just entered my network settings in to trial version 7, the test ran correctly. So it seems this is deffo a version 8 issue.

Can you let me know if you have any success!

Goodluck!
x

**grant** · 24-Jul-2007, 01:32 PM

Will do Cammy,

This has us stumped here for the moment - we are trying one further thing to eliminate a possibility - and will let you know if what we are trying works or not.

**pinbrook** · 24-Jul-2007, 01:40 PM

This is happening more and more, and I feel it is an actinic network settings issue and not your host.

I've had this on several sites in the past few months, i got so desparate one day I phoned support as nothing i did would allow a new site to connect. They suggested i phone my host (I am my host DOH!)

anyway my solution on that occaision was to remove all the www's it then worked, so i put them all back and it continued to work... no idea what that was all about, but i got to keep my hair for another day

**Cammy** · 24-Jul-2007, 02:54 PM

Have tried removing all the www and sadly it's not worked :-(

**pinbrook** · 24-Jul-2007, 02:57 PM

Have tried removing all the www and sadly it's not worked :-(

I didn't offer that as a solution, just solidarity to say there's something amiss, but I've no idea what it is

**grant** · 25-Jul-2007, 01:57 PM

Well we have sorted it out.

basically we think something screwed up when we imported the site the first time. The old site was a V7 - but heading into a V8.

So, we reimported the site (export site snapshot from V7, open V8 and choose File, snapshot, import)

It must be said that this worked on one computer, but not on another one. Maybe a difference in the versions of Access or something on these 2 machines

Announcement

CGI Error When Testing Upgraded Website

CGI Error When Testing Upgraded Website

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