error on installing Actinic Ecommerce v8.5.1

[thedoc01]

My client just installed this (Actinic Ecommerce v8.5.1) and before we could import her snapshot this error occured.

Cannot find 'file:///d://Actinic%20v8/Sites/Site1/PreviewHTML/P_index.html'

The file was downloaded from the actinic site, so where does the reference to the d drive come in?

Any suggestions please?

Thanks

[Duncan Rounding]

Where were the Actinic sites files installed to? Is she running Vista?
If so then check in the forum for related Vista installation issues.
http://community.actinic.com/showthread.php?t=30219

[thedoc01]

Hiya,
No, Windows XP and the snapshot had not been imported yet

[Duncan Rounding]

If you haven't already I would uninstall it all, delete the Actinic directories and reinstall again. I haven't heard of this problem with XP.

[dijol]

http://community.actinic.com/showthread.php?t=40073

this is the problem i am having too!!

im using xp SP3

i just got the error before i imported the snapshot!

and again afterwards!

[RuralWeb]

Don't double post

[leehack]

Yep Kermit, you get less not more help when you do.