Problem Updating or Refreshing Site

[nikwak]

When I try to Update or Refresh the site I get to Checking Account Data and then the program crashes and I get the microsoft screen telling me that an error has occured and the program has to shut down. This has only just happened for no apparent reason and wondered if anyone else has had this problem

[TraceyHand]

I seem to recall someone else had this problem before that turned out to be a single corrupted record... have you tried compacting the database? I'm not sure how this affects accounts data but it's worth trying

[los_design]

As Tracey states, compact your database (always a good place to start with any issue)

Also, is this a clean site or upgraded?
Are you populating via an external database?

Regards

[nikwak]

Have compacted the databases and no change. The version is a fresh install, after many problems with an upgrade, and I do not have an external database. Everything was working fine until last night when I got an order in and had to put one of our items as Out of Stock. When I tried to update the site - I got this problem. The error message, which I cannot copy, tells me that there is a copy in my Temp folder called aa24_appcompat.txt but have searched for it and there doesn't seem to be one there.

[Toby B]

Hi Nick,

Haven’t heard of that file before...

Do you have any customer accounts set up?

[nikwak]

No - no customer accounts set up on the site

Nick

[Toby B]

I would next try deleting the *.fil files from the site folder locally and from the acatalog folder on the server.

Then do a Web | Refresh Web Site.

[nikwak]

Toby

Many thanks - that seems to have done it - all back to normal.

Again, thanks for your help