Permutations not added to product price...

[Marci]

Dunno what's happened over the weekend... but for some reason today (nothing has changed) products with permutations no longer total up the permutations once added to the cart.

The relevant products are set to Sum of Product and Components for pricing...

See http://store.over-clock.com/watercooled_cases.html for example - pick a few items from the dropdown box - add to cart... you should see it just adds the product in at £245 exc VAT, without adding any of the choices from the dropdown boxes.

Let me know what you need to help ya diagnose and I shall provide!! S'got me stumped.

Have performed full refresh...

[leehack]

Strange one if you haven't changed anything, are you sure you haven't, 95% of the time when this happens people suddenly remember something. Are you sure only this weekend too, possible that it's been going on for a while, maybe dating back to a previous change?

First thing i would do is select that product and check the prices on the components, i would then change the pricing model and upload and then change it back and upload, to see if it has lost it's setting somehow.

I'd also do a compact database, before a purge and refresh as this is all what support will talk you through before they do anything anyway.

Hidden products or stock control used at all? Just ideas into the pan at this stage i'm afraid.

[Marci]

Strange one if you haven't changed anything, are you sure you haven't, 95% of the time when this happens people suddenly remember something. Are you sure only this weekend too, possible that it's been going on for a while, maybe dating back to a previous change?

All orders over the weekend have come in fine with permutations accounted for. Nothing in the Content / Design side had been touched... simply uploaded to update stock totals, and after that upload, permutations failed. Nothing's been touched in Actinic since my final upload Friday evening, 5pm, and that upload Monday morning... (order processing is handled on a different PC, both order & design PC's link to a separate shared database holding the necessary stock control tables only).

I initially suspected this was an SUExec issue as I'd recompiled PHP on the server on Saturday... however, orders received Saturday and Sunday would've shown the error, and our clients' Actinic sites hosted on the same server are all functioning fine - I checked them last night.

Have compacted, and am in middle of a purge and refresh at the mo... will let u know...!

K.... fixed... (refresh finished before I finished typing this post). Only thing I did today I didn't do yesterday was compact databases, so good evidence of it being a miracle solution to the bizarrest issues! Ta Lee...!

[TraceyHand]

Only thing I did today I didn't do yesterday was compact databases, so good evidence of it being a miracle solution to the bizarrest issues!

yes...it certainly can be!
Strange but true