Hierachical Import Errors

[paul in london]

I am attempting to use hierachical import to add two different customer messages to my records. I have setup the following hierachical import file:

Line 1: Header: Section,Section name
Line 2: Header: Product,Product Reference
Line 3: Header: Price, Customer Group,Customer Message
Line 4: Section,"Boen Floors"
Line 5: Section,"Oak Planks"
Line 6: Product,BNEI173WP
Line 7: Price, Trade, <font face=verdana color=#336600><b>Trade price per sqm = £29.48 (exc VAT)</font></b>
Line 8: Price, Retail, <font face=verdana color=#336600><b>Retail price per sqm = £34.91 (exc VAT)</font></b>
Line 9: End, Section
Line 10: End, Section

This file is a stripped down version of a file generated by exporting my Actinic catalog. However, when I try to import this Actinic only imports the Trade message and does gives me the following error:

Line 8: The price for a single item can only be imported in the product details, this line has been ignored.

So how is it possible to import both prices if each price line must be unique? How can Actinic be unable to correctly read in a file that it itself has generated?

[Bruce]

Paul,

Are you using the complete exported file format to reimport, after adding in the bits you need? I would suggest not to trim or remove anything from the original export. If that too does not work you will have to raise a support ticket and send in the import file that is causing the issues so that it can be checked.

Kind regards,