Snapshot export taking ages

[janeread]

Recently when taking a snapshot File/Snapshot/Export it's taking ages.

If I go control+delete+alt it says 'Actinic not responding'

If I wait for long enough eventually it usually says the snapshot has been successful - today I went off and had lunch!!

The snapshot is about 16KB

I've tried:

rebooting the computer
purging content
compacting databases

but none of it seems to have made a difference.

After several goes managed to get a snapshot on a memory stick, but when I tried to load that got 'fatal error' and stuff about a zip file (Archive error 12 - the zip file open call failed Library error - This is not a Zip file and the structure of Zip file is damaged! has been caught.)

It's nonsense to me - but I hope it means something to someone else. Thanks in advance

Jane

[gabrielcrowe]

this looks like something for support. sorry

[leehack]

The snapshot is about 16KB

Something is very wrong, 16kb is nothing, a standard actinic site is about 2MB alone. I would strongly recommend you taking a copy of the site1 folder asap and storing off the computer, something very wrong might have happened. Sounds like this one needs sending off to support IMO.

[los_design]

Hi Jane

what version you are running? Cat, Business or BMS, HFUA or HIZA...

Something amiss here big time. Have you upgraded using a patch at anytime?

Corruption springs to mind and a clean install would be my first port of call...
Regards
Daren

[janeread]

this looks like something for support. sorry

I tackled support first and waited ages but then the line went dead before I got to a human being, so i thought you people might be quicker.

I should have said 16,000 KB - sorry

[los_design]

Number of items?

[janeread]

do you mean products? - I've got about 60 + duplicates

[los_design]

do you mean products? - I've got about 60 + duplicates

WOW

then something is definitely afoot dear friend.

How far you got with the above tips and stuff

Regards
Daren

[janeread]

I contacted Actinic support after all the concerned comments. We did everything again and it ran totally smoothly in spite of the fact that Support hadn't suggested anything, so for the time being at least it seems to be OK.

Jane