SMTP e-mail error fusion

[Kev Challis]

I have tried setting up our mail, just got off the phone with fusion for the details of our SMTP server, but still doesn't work.

these are the network settings

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST mail.peppercorncottage.com
WEBSITEURL www.peppercorncottage.com
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS true
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED true
SMTPUSERNAME ########
SMTPPASSWORD **********
CATALOGURL http://www.peppercorncottage.com/cgi-bin/acatalog/
CGIBINURL http://www.peppercorncottage.com/cgi-bin/
PATHFROMCGITOCATALOG ../cgi-bin/acatalog/
CODEBASE ./
FTPHOST ftp2.myserverworld.net
FTPUSERNAME ###########
FTPPASSWORD **************
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

Any ideas on what I'm doing wrong?

[pinbrook]

CATALOGURL http://www.peppercorncottage.com/cgi-bin/acatalog/

should be

http://www.peppercorncottage.com/acatalog/

therefore PATHFROMCGITOCATALOG ../cgi-bin/acatalog/ is also wrong

both acatalog and cgi-bin should be at the same level

What doesn't work?
Have you tested using the test within network settings?

[Kev Challis]

So will that fix the smtp error?

thanks
Kev

[pinbrook]

not necessarily, but the folder structure needs to be fixed

[Kev Challis]

not necessarily, but the folder structure needs to be fixed

Well I've done that and my cgi screen's become a white screen with links.

Actinic uploaded my files to:

http://www.peppercorncottage.com/cgi-bin/acatalog/

I have just put it back and then my cgi links work.

I ran the test in network settings and the only erro it generates is on the mail settings.

My FTP looks like this.

Server
-cgi-bin - acatalog folder with lots of pm & pl files
-log files
-public_html - acataolg folder with just BrochureTestPage.html in it

does any of the above need to be moved or corrected?

Kev

[rufcrufc]

Hello my webfusion works fine with the following settings

Server details
Catalog URL http://www.yoursite.co.uk/acatalog/
Cgi-bin ULR http://www.yoursite.co.uk/cgi-bin/
Codebase ./
Path from cgi-bin to acatalog dir ../httpdocs/acatalog/

Common settings
Path to pearl shell /usr/bin/perl

FTP Details
sever host XXX.XXX.XXX.XXX
Path to Cgi-Bin /cgi-bin/
Path to Cgi-Bin TO ACATALOUGE /httpdocs/acatalog/
Use passive ticked

Email settings

SMTP SERVER localhost
usernake and password required unticked

[RuralWeb]

Use the network settings I posted in the NETWORK forum

[NormanRouxel]

You have 2 distinct problems.

1) You've inadvertantly set up Actinic to store all your site in a sub-directory of cgi-bin. This is not a good idea and should be corrected. Luckily you posting here about the SMTP problem has now alerted you to that. However as you seem not to want to fix this you may find people reluctant to help further. Reporting "I get the white screen", whatver that means, isn't much help when you should be running the Network Test and reporting what that says. Even if you have SMTP errors, the Network test will complete and let you know if you now have sensible site structure.

2) Your SMTP error is best dealt with once you've got the site structure fixed. There may be some interaction between these site's unusual location and the SMTP server.

[Kev Challis]

You have 2 distinct problems.

1) You've inadvertantly set up Actinic to store all your site in a sub-directory of cgi-bin. This is not a good idea and should be corrected. Luckily you posting here about the SMTP problem has now alerted you to that. However as you seem not to want to fix this you may find people reluctant to help further. Reporting "I get the white screen", whatver that means, isn't much help when you should be running the Network Test and reporting what that says. Even if you have SMTP errors, the Network test will complete and let you know if you now have sensible site structure.

2) Your SMTP error is best dealt with once you've got the site structure fixed. There may be some interaction between these site's unusual location and the SMTP server.

Hi there.

It's not that I don't want to fix it and I'm very grateful for the help I have received here, this has certainly been the greatest challenge I have undertook in web design so far, it's just every time I change the network settings to what people tell me, the site doesn't work. I have solved the SMTP issue, so that just leaves the network settings.

My current settings are:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.peppercorncottage.com
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS true
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.peppercorncottage.com/cgi-bin/acatalog/
CGIBINURL http://www.peppercorncottage.com/cgi-bin/
PATHFROMCGITOCATALOG ../cgi-bin/acatalog/
CODEBASE ./
FTPHOST ftp2.myserverworld.net
FTPUSERNAME #######
FTPPASSWORD ######
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

How do I go about moving the directory, is it just as simple as moving the actinic folder out of cgi-bin and should it look like below?

-cgi-bin
-log files
-public_html
- acatalog

or should acatalog go into public_html?

Once the change is done I take it to correct the network settings it should be:

CATALOGURL http://www.peppercorncottage.com/cgi-bin/acatalog/

thanks again
Kev

[fergusw]

Kev,
Once you change the settings correctly you'll need to perform an update/refresh of your site to see it working correctly online.

From your post you seem to have realised what is required, i.e. your acatalog folder should reside in your public_html folder. The acatalog folder is after all where actinic puts all the *public* HTML files anyway! The cgi-bin folder is simply where actinic needs to put the cgi perl files that get executed on the server.

Try

CATALOGURL http://www.peppercorncottage.com/acatalog/
CGIBINURL http://www.peppercorncottage.com/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
FTPPATHFROMCGITOCATALOG ../public_html/acatalog/

You might have to make the acatalog folder in the public_html folder (via FTP for example) depending on your host, however Actinic will try and do this for you during test/upload.

[Kev Challis]

The directory specified as the path from the CGI-BIN to the acatalog directory does not exist on the web server. Check the path. Also see the on-line help for "Path from FTP server to Catalog".

The script does not have permission to write to the web site directory.

I get the two error messages above, do I need to move acatlog folder out manually first?

thanks
Kev

[fergusw]

You shouldn't have to "move" the folder.
Simply create a new acatalog folder via an FTP client (e.g. WS_FTP) on the server within the public_html folder.
Actinic should then happily upload its HTML files to this folder and the cgi perl files to the cgi-bin folder.

[Kev Challis]

ok I have changed the network settings and now uploading the site again with a new folder created in public_html

actinic is putting the files there now, once uploaded I'll check the cgi is working ok.

keeps fingers crossed.

Kev

[fergusw]

I may be jumping the gun here, but looking at the pages already uploaded the cgi-bin script files are reporting an error

Error opening configuration file ../acatalog/prompt.fil. No such file or directory

when adding to cart.
This is most likely because the path from cgi to acatalog is not correct.

Please double check both
PATHFROMCGITOCATALOG
and
FTPPATHFROMCGITOCATALOG
to make sure they are correctly configured for your host.

It may be worth trying

PATHFROMCGITOCATALOG ../public_html/acatalog/

[Kev Challis]

the site has been re-uploaded and has errors with cgi pages

http://peppercorncottage.com

Also I get this message on completion of upload

The path from the cgi-bin to the acatalog directory is not correct.
It appears as if the acatalog directory does not exist on the remote host.

Possible Cause:
The path from the cgi-bin to the acatalog directory is not correct.
The acatalog directory has been
removed or renamed.
Recommendation:
Abort
Resolution:
Run the Web | Configure Web Site Details. Check "Confirm Each Setting" and verify that the setup looks correct. Verify that the acatalog directory exists on the web site and is readable by the web server. Then try to refresh the site.

Command: version Filename: