Order confirmation

[kessock]

Hi all,
Hope you can help.
Customers are not receiving order confirmations automatically for some reason, I have it set that I receive an emai copy of the order and I am receiving this without a problem.
Any ideas why the customer copy is not going out?
Thanks.
Mark

[leehack]

Run the network test first will check your smtp settings.

[kessock]

test

Hi Lee,
Thanks for the reply.
Where do I find the test part as I cvan't see it in the ordering options tab of business settings.
Thanks.
Mark

[jont]

It is under the web / network settings option

[kessock]

Test

Thanks Jont,
I have just run the test and all was passed.
Any ideas.
Thanks.
Mark

[Dave Fisher]

In Business Settings, Ordering Tab, is the Send Receipt Email To Customer box ticked?

Regards,

Dave

[kessock]

tab

Hi,
Yes both boxes are ticked and I am receiving my email.
Think I need to contact support, joy.

[Dave Fisher]

have you put a test order on yourself? We have had customers mention this in the past only to find their e-mail settings was resulting in the confirmation e-mail being classed as junk!

put through a test and see if you get 1 or 2 e-mail confirmations

Regards,

Dave

[kessock]

test

Thanks.
I have just run the test order and received one email.
Is this right.
Thanks.
Mark

[Dave Fisher]

would have thought you should have received two. IE one as the shop owner and one as the customer

have you got an option to pay on account so i could put a test order through from here?

Dave

[kessock]

test

Sorry I meant I received 1 as customer and also my usual seller one too.
Thanks.
Mark

[Dave Fisher]

everything looks ok then

Dave